Migration Center

The Migration Center is your one-stop solution for moving to QuestionPro — designed to save you time, eliminate hassle, and ensure a seamless transition from your current survey platform. Whether you're coming from SurveyMonkey, Qualtrics, or Decipher, we've built import tools that do the heavy lifting for you.

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• Save valuable time: What used to take days of manual work now happens in just a few hours.
• Zero data loss: Your surveys and responses transfer completely intact, preserving years of data.
• Effortless process: Our intuitive import tools guide you through migration in just a few clicks.
• Secure and reliable: Our Industry-standard import tools ensure your data stays protected throughout the transfer.
• Bulk migration: Import up to 50 surveys at once, which is perfect for teams managing large survey portfolios.

The best part is that you don't need to be tech-savvy. Our Migration Center handles all the complexity behind the scenes, so you can focus on what matters most.

To access the Migration Center, please follow the steps below:

• Log in to your QuestionPro account.
• Navigate to the My Account dropdown and click on the Migration Center option.

You'll see all available migration tools displayed on this screen.

The Migration Center currently supports migration from the following platforms:

• SurveyMonkey Import Tool: Import your SurveyMonkey surveys and responses using the SurveyMonkey API. Click here to learn more about the SurveyMonkey Import Tool.
• Decipher Import Tool: Import your Decipher surveys and responses using the Decipher API. Click here to learn more about the Decipher Import Tool.
• Qualtrics Import Tool: Import your Qualtrics surveys and responses using one of two methods:
  • API Method: Import using Qualtrics API. Click here to learn more about the Qualtrics Import Tool - API.
  • QSF and CSV Method: Import using QSF and CSV files. Click here to learn more about the Qualtrics Import Tool - QSF.

The migration process follows these general steps:

1. Click on the desired migration tool tile from the Migration Center.
2. Click on the Import Surveys button.
3. Enter your API credentials for the source platform. For Qualtrics, you can also import surveys and responses using the QSF and CSV files.
4. Our system will fetch all the surveys from your source platform and display the list in the pop-up.
5. Select the surveys you want to import using the checkboxes.
6. Configure import options (response import preferences, destination folder).
7. Click the Import button to proceed.

The import process will start and you'll be notified via email after the process is complete.

For detailed step-by-step instructions specific to each platform, please refer to the individual help documentation linked above.

To check the list of surveys imported in a specific batch, click on the count of surveys displayed next to the batch.

The pop-up will open displaying the list of the surveys along with the status of survey import and response import. You can click on the survey name to preview the survey or after hovering on the survey name, click on the Open in Workspace icon to open and edit the survey.

To view the detailed logs for the process, click on the View Logs option after hovering over the import batch.

The logs will appear in a pop-up. Here you can also select to view logs for a specific survey by selecting the survey from the dropdown menu.

Depending on the platform you're migrating from, the following can be imported:

• Survey questions and answer choices.
• Response data (completed responses, partial responses, or no responses based on your selection).
• Response metadata (timestamps, IP addresses, completion status, etc.).
• Survey logic (availability varies by platform - check individual import tool documentation.)

For platform-specific details about supported question types and features, please refer to the individual import tool help files.

1. How many surveys can I import at a time?

   • You can import a maximum of 50 surveys at a time in a single batch.

2. What API credentials do I need?

   • The required credentials vary by platform:
     • SurveyMonkey: Access token and Server domain.
     • Qualtrics: API key/OAuth credentials and Datacenter ID.
     • Decipher: API key and Server domain.

3. Will I be notified when the import is complete?

   • Yes. You'll receive an email notification at the email address associated with your QuestionPro account once the import process is complete.