Import Reviews

How to import reviews?

In the main page go to the bottom of the left side. Click Settings.
Goto the Import tab
Currently Excel format is only supported and file size cannot exceed 1 MB. While importing reviews please do not include header row. Following columns are required in this specific order: externalId, comment, integration, starRating, createTime (example: 1995-12-17T03:24:00), reviewer.
Click on the Import button. You can import reviews from Excel format.

After importing the Excel file you will be notified how many reviews were imported.

If you go to the reviews page you will see the integration name added as a part of the Overall reviews widget. For example, I imported TripAdvisor reviews here.

The imported reviews appears in the reviews page too and can be filtered just like the other native integrations

How to delete imported reviews?

Go back to Dashboard Settings and go to the Import tab.
Click on the Delete button

All the imported reviews from the CX Reputation platform will be deleted after this operation.

License

This feature is available with the following license :

Customer Experience

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1 Question

Troubleshooting Imported Files

Hi team, I would like some advice on how to troubleshoot imported reviews on the Reputation Management module. I have used the import template to do so, and upon uploading I get a confirmation that my reviews have been imported successfully, however when I check my Review page / Sentiment Analysis page I cannot find my data

Kindly give me advice on ways that I can troubleshoot this?

0 Answer

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