Customer Service Survey Questions + Sample Questionnaire Template

This customer service survey questions template consists of multiple questions that evaluate the level of service that a customer receives while interacting with a brand.

The customer service team is one of the essential factors as feedback is to be collected. It is known that it is much more expensive to acquire a customer rather than retain a customer; hence, customer feedback is vital. This survey template was created by industry experts who understand the importance and value of collecting feedback.

Conducting a customer service survey provides in-depth feedback about customers and their perception of the brand and maps out areas of the business that need fortifying upon and alternatively also where work is required.