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  1. Surveys
  2. 2012
  3. September
  4. Y
  5. YMCo Service Questions
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How would you rate your over all service with YMCo?
 
Below average
 
Average
 
Above average
 
Excellent
 
No service at all
 
 
 
How often do you place a spirit and or a wine order?
 
Several times a week
 
Once a week
 
Once every other week
 
Once a month
 
Go to a Cash & Carry or other
 
 
 
How often do you see your YMCo sales rep?
 
Weekly
 
Bi- weekly
 
Once a month
 
Never
 
 
 
How would you rate your sales rep?
 
Below average
 
Average
 
Above average
 
Excellent
 
No service at all
 
 
 
How often do you call the order desk to place your order?
 
Weekly
 
Bi-weekly
 
Monthly
 
Never
 
 
 
How would you rate the customer service when you call into the order desk?
 
Below average
 
Average
 
Above average
 
Excellent
 
Not applicable
 
 
 
How would you rate your driver/ delivery person?
 
Below average
 
Average
 
Above average
 
Excellent
 
Not applicable
 
 
 
If there is an issue with your order, how soon is it resolved?
 
Same day
 
Next day
 
Next week
 
Never
 
 
 
With the new Express Store opening soon in San Jose. How often would you visit?
 
Weekly
 
Bi-weekly
 
Monthly
 
Never
 
 
 
How do we compare to the competition?
 
Losing the race
 
Running side by side
 
Have a slight lead
 
Leaving them in the dust
 
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