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  3. December
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  5. YLT Client Vacation Satisfaction Survey
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Exit Survey
 
 
Hello:
You are invited to participate in our YLT Client Vacation Satisfaction Survey. Our clients experience is important to us and we collect this information to ensure our continued service exceeds our clients expectations. It is very important for us to learn your opinions. It will take approximately ten minutes to complete the questionnaire, depending on your written responses.

Your survey responses will be strictly confidential. Your information will be coded and will remain confidential. If you have questions at any time about the survey you may contact us at 1-502-208-8816 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
* Why did you choose us over other travel agents?
 
Personal Experience
 
A Reccomendation
 
Our Prices
 
Advertising
 
The reputation of our Agency
 
Other
 
 
 
 
* About how many times have you booked your travels with us?
 
1-2 times
 
3-5 times
 
6-10 times
 
More than 10 times
 
 
 
* Which method did you use when ordering from us?
 
In person
 
By telephone
 
The vacation was booked by someone else
 
Other
 
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
How would you rate our sales team against the following statements?

 
* The sales agent was friendly and helpful
* The sales agent was professional
* The sales agent catered instinctively to my needs
* The sales agent provided the necessary informational materials
* The sales agent was well informed on the full range of services offered
 
 
 
* Which mode of travel did you choose?
 
Bus or Coach Service
 
Air Travel
 
Cruise Travel
 
Rental Car
 
Personal Transportation (car etc)
 
Other
 
 
 
How would you rate the quality of your accommodation?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
The facilities in general
-
The quality of your room
-
The quality and variety of the food on offer
-
The attitude and service from hotel staff
-
Hotel services
-
Transportation and accessibility to and from the hotel
-
The quality of hotel entertainment
-
 
 
Applies if cruise travel:

Rate the following
The cruise ship in general
The quality of your stateroom
The quality and variety of the food on offer
The attitude and service from the cruise staff
Hygiene and cleanliness of the ship
Cruise ship services
Transportation and accessiblity to and from the cruise port
The quality of cruise ship entertainment
 
 
 
* Were you offered the following services prior to travel (Select all that apply)?
 
Travel Insurance
 
Transportation options to/from airport
 
Optional excursions or day trips