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  1. Surveys
  2. 2016
  3. May
  4. X
  5. Xpress Money - Customer Satisfaction Survey
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Dear Valued Customer ,

You are invited to participate in our survey . It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact "Xpress Money" at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
How often do you use the services of "Xpress Money" ?
 
Frequently
 
Once Every Month
 
Once Every 2 Months
 
Once every 3 to 5 Months
 
Once every 6 Months
 
Rarely

 
 
 
How often do you use the services of "Xpress Money" ?
 
Frequently
 
Once Every Month
 
Once Every 2 Months
 
Once every 3 to 5 Months
 
Once every 6 Months
 
Rarely

 
 
 
What matters to you the most when you transfer money ?
 
Exchange rates
 
Fees
 
Accessibility
 
Accessibility at the receivers end
 
Speed of transaction
 
Safety

 
 
How satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Website / Information provided
Courtesy of the staff
Response to queries
Knowledge of the service
Technical Support
Overall Experience
 
 
How satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Transfer Rates
Fees Charged
Proximity of locations
Overall
 
 
How satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Transfer Rates
Fees Charged
Proximity of locations
Overall
 
 
 
Do you think "Xpress Money " is the best way to send/receive money?
Yes
No
 
 
 
Are you aware about the Xpress Money Rewards program?
 
Yes
 
No
 
 
 
What features are you aware of about XM reward card?
 
5 AED cashback on 1st transaction
 
2 AED cashback on every subsequent transaction
 
1 AED cashback on every referral (Max 5)
 
Vaguely aware about some discounts
 
Not aware
 
Other