| |
| Local Authority Information |
| |
|
|
|
|
|
|
|
|
|
| |
| Authority Type (WCA, WDA or Unitary): | | |
|
|
|
|
|
|
|
|
|
|
|
|
| |
| * Officer Telephone Number: | | |
|
|
|
|
| |
The structure of the survey is as follows:
Section 1 - Commercial Recycling & Waste Collection Services from Businesses
Section 1.1: Commercial residual waste collection services
Section 1.2: Commercial recycling collection services
Section 2 - Commercial HWRC/Bring Sites/WTS Residual Waste Services
Section 2.1: Commercial residual waste at HWRC
Section 2.2: Commercial residual waste at Commercial Bring Sites
Section 2.3: Commercial residual waste at WTS
Section 3 - Commercial HWRC/Bring Sites/WTS Recycling Services
Section 3.1: Commercial recycling at HWRC
Section 3.2: Commercial recycling at Commercial Bring Sites
Section 3.3: Commercial recycling at WTS
Section 4 - Commercial Residual Waste and Recycling Tonnages
Section 4.1: Residual Waste
Section 4.2: Recycling
|
| |
|
|
|
| |
Section 1 - Commercial Recycling & Waste Collection Services from Businesses
|
| |
|
|
|
| |
1.1 Residual Waste
In this section we will ask you about any commercial residual waste collection services that you might offer. |
| |
|
|
|
| |
| Do you provide commercial residual waste collection service from businesses, either in-house or via a contractor? |
| |
|
|
|
|
| |
| Who operates the service? |
| |
|
|
|
|
| |
| We appreciate that some of the information requested in the following questions may not be readily available - please complete questions as far as possible. |
| |
|
|
|
| |
| How are the residual waste collection rounds configured? |
| |
|
|
|
|
| |
| How many Full Time Equivalent (FTE) staff manage/administer (i.e. excluding crews) the commercial residual waste collection service only? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| How many FTEs are employed in crewing the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| How many vehicles and what type are utilised to manage the commercial waste collection? Please estimate proportionally where vehicles are utilised across services (not likely to be a whole number)
|
|
|
|
|
|
| |
| Approximately how many commercial residual waste collection customers do you have? | | |
|
|
|
|
| |
| Do customers sign a contract for a minimum length? |
| |
|
|
|
|
| |
| Is there a restriction in the availability of the residual waste collection service? (tick all that apply) |
| |
|
|
|
|
|
| |
| Do you require residual waste customers to also use your recycling service(s)? |
| |
|
|
|
|
| |
| Which frequencies of residual waste collection do you provide? (tick all that apply)? |
| |
|
|
|
|
|
| |
| Do you use bin weighing equipment on commercial residual waste rounds? |
| |
|
|
|
|
| |
| Please describe how businesses are charged (tick all that apply): |
| |
|
|
|
|
|
| |
| Do you charge separately to provide evidence of Duty of Care? |
| |
|
|
|
|
| |
| Do you charge separately for bin rental? |
| |
|
|
|
|
| How much do you charge for bin rental per year?
|
|
|
|
|
|
| What is the approximate charge per lift for a sack and/or bin commercial residual waste collection?
|
|
|
|
|
|
| |
| What was your total income for the commercial residual waste collection service for 2010/11? | | |
|
|
|
|
| |
| Please provide a complete commercial residual waste price list via the document upload facility |
| |
|
|
|
|
| |
| Has the commercial residual waste collection service configuration changed since April 2011? If yes please provide details of the service change. |
| |
|
|
|
|
| |
| Why do you offer this service? What are the opportunities/benefits from provision of such a service? (tick all that apply.) |
| |
|
|
|
|
|
| |
| Do you monitor customer satisfaction regarding provision of this service? |
| |
|
|
|
|
| |
| Why? What are the barriers to the provision of this service? (tick all that apply) |
| |
|
|
|
|
|
| |
| What would assist in removing these barriers? (tick all that apply) |
| |
|
|
|
|
|
| |
| Do you provide a directory of local commercial residual waste service providers? |
| |
|
|
|
|
|
|
|
|
| |
1.2 Recycling
In this section we will ask you about any commercial recycling collection services that you might offer. |
| |
|
|
|
| |
| Do you provide commercial recycling collection services from businesses, either in house or via a contractor? |
| |
|
|
|
|
| |
| Who operates the service? |
| |
|
|
|
|
| |
| We appreciate that some of the information requested in the following questions may not be readily available - please complete questions as far as possible. |
| |
|
|
|
| |
| How are the recycling collection rounds configured? |
| |
|
|
|
|
| |
| How is the recycling collected? |
| |
|
|
|
|
| |
| Which of the following materials are collected for recycling ? (tick all that apply) |
| |
|
|
|
|
|
| |
| How many Full Time Equivalent (FTE) staff manage/administer (i.e. excluding crews) the commercial recycling collection service only? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| How many FTEs are employed in crewing the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| How many vehicles and what type are utilised to manage the commercial recycling collection? Please estimate proportionally where vehicles are utilised across services (not likely to be a whole number)
|
|
|
|
|
|
| |
| Approximately how many commercial recycling collection customers do you have? | | |
|
|
|
|
| If available, please approximate breakdown of customer numbers by material type?
|
|
|
|
|
|
| |
| Do customers sign a contract for a minimum length? |
| |
|
|
|
|
| |
| Is there a restriction in the availability of the recycling collection service? |
| |
|
|
|
|
|
| |
| Which frequencies of recycling collection do you provide? (tick all that apply)? |
| |
|
|
|
|
|
| |
| Do you use bin weighing equipment on commercial recycling rounds? |
| |
|
|
|
|
| |
| Please describe how businesses are charged (tick all that apply): |
| |
|
|
|
|
|
| |
| Are recycling charges lower than residual waste charges? |
| |
|
|
|
|
| |
| Do you charge separately to provide evidence of Duty of Care? |
| |
|
|
|
|
| |
| Do you charge separately for bin rental? |
| |
|
|
|
|
| How much do you charge for bin rental per year?
|
|
|
|
|
|
| What is the approximate charge per lift for a sack and/or bin collection of the following recyclables? (Please leave blank where not applicable).
|
|
|
|
|
|
| |
| What was your total income for the commercial recycling collection service for 2010/11? | | |
|
|
|
|
| |
| Please provide a complete commercial recycling price list via the document upload facility |
| |
|
|
|
|
| |
| Has the commercial recycling collection service configuration changed since April 2011? If yes please provide details of the service change. |
| |
|
|
|
|
| |
| Do you provide any feedback to business customers on how much material recycled and where it is sent for recycling? |
| |
|
|
|
|
| |
| Why do you offer this recycling service? What are the opportunities/benefits from provision of such a service? (tick all that apply) |
| |
|
|
|
|
|
| |
| Do you monitor customer satisfaction regarding provision of the recycling serivce? |
| |
|
|
|
|
| |
| Do you provide a directory of local recycling service providers? |
| |
|
|
|
|
| |
| Do you work in partnership with any organisations on re-use of business waste, or signpost to any business re-use schemes? If yes please provide brief details including name of the organisation(s). |
| |
|
|
|
|
| |
| Do you provide any of the below waste reduction/prevention advice to businesses? (tick all that apply) |
| |
|
|
|
|
|
|
|
|
|
| |
| Why? What are the barriers to the provision of this service? (tick all that apply) |
| |
|
|
|
|
|
| |
| What would assist in removing these barriers? (tick all that apply) |
| |
|
|
|
|
|
| |
| Do you provide a directory of local recycling service providers? |
| |
|
|
|
|
| |
| Do you work in partnership with any organisations on re-use of business waste, or signpost to any business re-use schemes? If yes please provide brief details including name of the organisation(s). |
| |
|
|
|
|
| |
| Do you provide any of the following waste reduction/prevention advice to businesses? (tick all that apply) |
| |
|
|
|
|
|
|
|
|
|
| |
| Do you provide a directory of local recycling service providers? |
| |
|
|
|
|
| |
| Do you work in partnership with any organisations on re-use of business waste, or signpost to any business re-use schemes? If yes please provide brief details including name of the organisation(s). |
| |
|
|
|
|
| |
| Do you provide any of the following waste reduction/prevention advice to businesses? (tick all that apply) |
| |
|
|
|
|
|
|
|
|
|
| |
| Section 2 - Commercial HWRC/Bring Sites/WTS Residual Waste Services |
| |
|
| |
| In this section we will ask you about any commercial Household Waste Recycling Centre (HWRC)/Bring Sites/Waste Transfer Station (WTS) residual waste services you may offer. Please note that Bring Sites refer specifically to those dedlciated to commercial waste of which there are very few. |
| |
|
|
|
| |
| Do you accept commercial residual waste at any of the following? (tick all that apply) |
| |
|
|
|
|
|
|
|
|
|
| |
| How many sites are provided for this service? | | |
|
|
|
|
| |
| Are the sites shared with households or business only? |
| |
|
|
|
|
|
|
|
|
| |
| Approximately how many commercial residual waste customers use this service per week? | | |
|
|
|
|
| |
| Are there any limitations on visits? If yes please state them. |
| |
|
|
|
|
| |
| How many Full Time Equivalent (FTE) staff manage/administer (i.e. excluding operation staff) the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| How many FTEs are employed to operate the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| What are the charges associated with disposing of residual commercial waste at HWRCs? By £/quantity (tonne, trailer, etc). | | |
|
|
|
|
| |
| What was your total income for offering commercial residual waste services at HWRCs for 2010/11? | | |
|
|
|
|
| |
| Do you monitor customer satisfaction regarding provision of this servce? |
| |
|
|
|
|
| |
| Why do you offer this service? What are the opportunities/benefits from provision of such a service? (tick all that apply) |
| |
|
|
|
|
|
| |
| 2.2 Commercial Bring Sites |
| |
|
|
|
| |
| How many sites are provided for this service? | | |
|
|
|
|
|
|
|
|
| |
| Approximately how many commercial residual waste customers use this service per week? | | |
|
|
|
|
| |
| Are there any limitations on visits? If yes please state them. |
| |
|
|
|
|
| |
| How many Full Time Equivalent (FTE) staff manage/administer (i.e. excluding operation staff) the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| How many FTEs are employed to operate the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| What are the charges associated with disposing of commercial residual waste at commercial bring sites? By £/quantity (tonne, trailer, etc). | | |
|
|
|
|
| |
| What was your total income for offering commercial residual waste services at bring sites for 2010/11? | | |
|
|
|
|
| |
| Do you monitor customer satisfaction regarding provision of this servce? |
| |
|
|
|
|
| |
| Why do you offer this service? What are the opportunities/benefits from provision of such a service? (Tick all that apply). |
| |
|
|
|
|
|
| |
| 2.3 Waste Transfer Stations/Disposal Sites |
| |
|
|
|
| |
| How many sites are provided for this service? | | |
|
|
|
|
|
|
|
|
| |
| Approximately how many commercial residual waste customers use this service per week? | | |
|
|
|
|
| |
| Are there any limitations on visits? If yes please state them. |
| |
|
|
|
|
| |
| How many Full Time Equivalent (FTE) staff manage/administer (i.e. excluding operation staff) the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| How many FTEs are employed to operate the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| What are the charges associated with disposing of residual commercial waste at Waste Transfer Stations/Disposal Sites? By £/quantity (tonne, trailer, etc). | | |
|
|
|
|
| |
| What was your total income for offering commercial residual waste services at WTS for 2010/11? | | |
|
|
|
|
| |
| Do you monitor customer satisfaction regarding provision of this service? |
| |
|
|
|
|
| |
| Why do you offer this service? What are the opportunities/benefits from provision of such a service? (Tick all that apply). |
| |
|
|
|
|
|
| |
| Why? What are the barriers to the provision of this service? (tick all that apply) |
| |
|
|
|
|
|
| |
| Would you be interested in providing these services? If yes, what would help you do so? (tick all that apply) |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
| Section 3 - Commercial HWRC/Bring Sites/WTS Recycling Services |
| |
|
|
|
| |
| In this section we will ask you about any commercial HWRC/Bring Sites/Waste Transfer Station recycling services you may offer. Please note that Bring Sites refer specifically to those dedlciated to commercial waste of which there are very few. |
| |
|
|
|
| |
| Do you accept commercial recycling at any of the following? (tick all that apply) |
| |
|
|
|
|
|
|
|
|
|
| |
| How many sites are provided for this service? | | |
|
|
|
|
| |
| Are the sites shared with households or business only? |
| |
|
|
|
|
|
|
|
|
| |
| Approximately how many commercial recycling customers use this service per week? | | |
|
|
|
|
| |
Which materials are accepted from businesses for recycling at these sites? (Tick all that apply)
|
| |
|
|
|
|
|
| |
Which materials are accepted from businesses for reuse at these sites? (Tick all that apply)
|
| |
|
|
|
|
|
| |
| Are there any limitations on visits? If yes please state them. |
| |
|
|
|
|
| |
| How many Full Time Equivalent (FTE) staff manage/administer (i.e. excluding operation staff) the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| How many FTEs are employed to operate the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| What, if any, are the charges associated with recycling at HWRCs? (By material and volume/weight) | | |
|
|
|
|
| |
| What was your total income for offering commercial recycling services at HWRCs for 2010/11? | | |
|
|
|
|
| |
| Do you provide any feedback to business customers on how much material you have recycled and where it is sent for recycling? |
| |
|
|
|
|
| |
| Do you monitor customer satisfaction regarding provision of this servce? |
| |
|
|
|
|
| |
| Why do you offer this service? What are the opportunities/benefits from provision of such a service? (Tick all that apply). |
| |
|
|
|
|
|
| |
| 3.2 Commercial Bring Sites |
| |
|
|
|
| |
| How many sites are provided for this service? | | |
|
|
|
|
|
|
|
|
| |
| Approximately how many commercial recycling customers use this service per week? | | |
|
|
|
|
| |
Which materials are accepted from businesses for recycling at these sites? (Tick all that apply)
|
| |
|
|
|
|
|
| |
Which materials are accepted from businesses for reuse at these sites? (Tick all that apply)
|
| |
|
|
|
|
|
| |
| Are there any limitations on visits? If yes please state them. |
| |
|
|
|
|
| |
| How many Full Time Equivalent (FTE) staff manage/administer (i.e. excluding operation staff) the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| How many FTEs are employed to operate the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| What, if any, are the charges associated with recycling at commercial bring sites? (By material and volume/weight) | | |
|
|
|
|
| |
| What was your total income for offering commercial recycling services at bring sites for 2010/11? | | |
|
|
|
|
| |
| Do you provide any feedback to business customers on how much material you have recycled and where it is sent for recycling? |
| |
|
|
|
|
| |
| Do you monitor customer satisfaction regarding provision of this service? |
| |
|
|
|
|
| |
| Why do you offer this service? What are the opportunities/benefits from provision of such a service? (Tick all that apply). |
| |
|
|
|
|
|
| |
| 3.3 Waste Transfer Stations/Disposal Sites |
| |
|
|
|
| |
| How many sites are provided for this service? | | |
|
|
|
|
|
|
|
|
| |
| Approximately how many commercial recycling customers use this service per week? | | |
|
|
|
|
| |
Which materials are accepted from businesses for recycling at these sites? (Tick all that apply)
|
| |
|
|
|
|
|
| |
Which materials are accepted from businesses for reuse at these sites? (Tick all that apply)
|
| |
|
|
|
|
|
| |
| Are there any limitations on visits? If yes please state them. |
| |
|
|
|
|
| |
| How many Full Time Equivalent (FTE) staff manage/administer (i.e. excluding operation staff) the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| How many FTEs are employed to operate the service? Please estimate proportionally where staff work across services (not likely to be a whole number) | | |
|
|
|
|
| |
| What, if any, are the charges associated with recycling at these sites? (By material and volume/weight) | | |
|
|
|
|
| |
| What was your total income for offering commercial recycling services at WTS for 2010/11? | | |
|
|
|
|
| |
| Do you provide any feedback to business customers on how much material you have recycled and where it is sent for recycling? |
| |
|
|
|
|
| |
| Do you monitor customer satisfaction regarding provision of this servce? |
| |
|
|
|
|
| |
| Why do you offer this service? What are the opportunities/benefits from provision of such a service? (Tick all that apply). |
| |
|
|
|
|
|
| |
| Why? What are the barriers to the provision of this service? (tick all that apply) |
| |
|
|
|
|
|
| |
| Would you be interested in providing these services? If yes, what would help you do so? |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
| Section 4 - Commercial Residual Waste and Recycling Tonnages |
| |
|
|
|
| |
| Please note that WDAs that don't offer these services (either commercial residual or recycling at HWRC/Bring Sites/WTS) can proceed to the 'Continue' button. |
| |
|
|
|
|
|
|
|
| |
| What was the total tonnage of commercial residual waste captured between 1st April 2010 to 31st March 2011? | | |
|
|
|
|
| |
| Please confirm if the tonnages are estimated (likely if you co-collect with household) or actual weights data. |
| |
|
|
|
|
| Of the tonnage, please state what proportion is received via Commercial Collection Services, HWRCs, Commercial Bring Sites and Waste Transfer Stations/Disposal Sites.
|
|
|
|
|
|
|
|
|
|
| |
| What was the total tonnage of commercial recycling collections between 1st April 2010 and 31st March 2011? | | |
|
|
|
|
| |
| Please confirm if the tonnages are estimated (likely if you co-collect with household) or actual weights data. |
| |
|
|
|
|
Of the tonnage, please state what proportion is received, by material, via Commercial Collection Services, HWRCs, Commercial Bring Sites and Waste Transfer Stations/Disposal Sites.
If a tonnage breakdown by material type is not available, please enter this in the TOTAL row provided:
|
|
|
|
|
|
|
|
|
|
Loading...
