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Thank you for taking the time to share your opinions. This survey should take no more than 10 minutes to complete. We thank you again for providing your valuable insight.
 
 
 
* Which of the following best describes your job function?
 
Facility Manager
 
Architect or Designer – with A&D firm
 
Architect or Designer – in house corporate
 
Real Estate Executive
 
Purchasing Manager
 
Other
 
 
 
 
* How would you describe the role you play in the purchase of workplace furniture for your organization?
 
Final decision-maker for entire organization
 
Final decision-maker for portion of organization
 
Strong influencer on purchases for entire organization
 
Strong influencer on purchases for portion of organization
 
Mild influencer
 
No influence
 
 
 
* For how many white collar employees do you have workplace furniture purchase responsibility or strong influence?
 
10,000 or more white collar employees
 
3,000-9,999 white collar employees
 
1,200-2,999 white collar employees
 
350-1,199 white collar employees
 
50-349 white collar employees
 
Less than 50 white collar employees
 
 
 
* For what type of organization do you work?
 
Corporation
 
Non-profit organization
 
State or local government
 
Federal government
 
Educational institution
 
Architecture or interior design firm
 
Commercial real estate entity
 
Health care facility/hospital
 
Other
 
 
 
 
* Which of the following best describes your company’s industry focus?
 
 
 
* Has your organization made a workplace furniture purchase that covered more than 5,000 square feet in the last 36 months?
 
Yes
 
No
 
 
 
* What was the approximate dollar value of this purchase?
 
Under $5,000
 
$5,000 - $15,000
 
$15,001-$50,000
 
$50,001-$100,000
 
$100,001-$500,000
 
$500,001-$1,000,000
 
Over $1,000,000
 
 
 
* Does your organization intend to make a workplace furniture purchase that covers more than 5,000 square feet in the next 24 months?
 
No
 
Yes, for under $5,000
 
Yes, for $5,000-$15,000
 
Yes, for $15,001-$50,000
 
Yes, for $50,001-$100,000
 
Yes, for $100,001-$500,000
 
Yes, for $500,001-$1,000,000
 
Yes, for over $1,000,000
 
 
 
* Please indicate which of the following workplace furniture manufacturers with which you are familiar. (Please select all that apply)
 
Allsteel
 
Allseating
 
Bernhardt
 
Bretford
 
Geiger
 
Global
 
Gunlocke
 
Haworth
 
HBF
 
Herman Miller
 
HON
 
Humanscale
 
ICF
 
Interstuhl
 
Izzy
 
Janus et Cie
 
Keilhauer
 
KI
 
Kimball
 
Knoll
 
Krug
 
Nienkamper
 
SitOnIt
 
Steelcase
 
Stylex
 
Tayco
 
Teknion
 
Trendway
 
Turnstone
 
Vecta
 
Versteel
 
Vitra
 
Not familiar with any workplace furniture manufacturers
 
Other
 

 
 
 
* Please indicate from which of the following workplace furniture manufacturers your organization has made a purchase. (Please select all that apply)
 
Allsteel
 
Allseating
 
Bernhardt
 
Bretford
 
Geiger
 
Global
 
Gunlocke
 
Haworth
 
HBF
 
Herman Miller
 
HON
 
Humanscale
 
ICF
 
Interstuhl
 
Izzy
 
Janus et Cie
 
Keilhauer
 
KI
 
Kimball
 
Knoll
 
Krug
 
Nienkamper
 
SitOnIt
 
Steelcase
 
Stylex
 
Tayco
 
Teknion
 
Trendway
 
Turnstone
 
Vecta
 
Versteel
 
Vitra
 
Don't know
 
Other
 

 
 
 
* Please select all of the following responsibilities you have in making workplace furniture purchases? (Please select all that apply)
 
Soliciting feedback from end users
 
Interviewing vendors/dealers
 
Compiling the order
 
Sourcing vendors
 
Managing installation
 
Negotiating fees/schedules
 
Designing the work environment
 
Submitting internal proposal for approval
 
Signing off on purchase order
 
Preparing RFPs
 
Issuing purchase order/managing financial aspect of transaction

 
 
 
* How do you make most of your workplace furniture purchases?
 
Through a local dealer
 
Directly from the manufacturer
 
Through a consumer-facing retailer
 
 
 
* With which local dealer do you primarily work?
   
 
 
How important is each of the following PRODUCT factors when choosing from which MANUFACTURER to purchase your workplace furniture?
Not at all important
1


2


3


4
Very important
5
* Personal past experience with brand
* Price competitiveness
* Breadth of product selection across workplace categories
* Ergonomics
* Design/aesthetics
* Product quality and durability
* Green manufacturing and environmental standards
* General brand reputation
* Product innovation
 
 
How satisfied have you been with each of the following MANUFACTURERS on the PRODUCT attributes previously listed?
 
 
How important is it that a MANUFACTURER (not their dealer) provides the following SALES/SERVICE capabilities?
Not at all important
1


2


3


4
Very important
5
* Responsive account management
* Easy to use website
Having a single key account manager
* Quality local dealership
* Good availability/lead time
Ability to provide design and workplace integration expertise
* Accessibility of a showroom
Having an expert in your industry
* Detailed website
* Detailed product sales pieces
* Having a broad dealer network that can meet my needs in multiple locations
Ability to make recommendations vs. responding directly to an RFP
* Accessible knowledge/research in terms of workplace issues
 
 
How satisfied have you been with each of the following MANUFACTURERS (not their local dealer) on the SALES/SERVICE attributes previously listed?
 
 
How important is it that a MANUFACTURER’S LOCAL DEALER provides the following SALES/SERVICE capabilities?
Not at all important
1


2


3


4
Very important
5
* Responsive account management
* Geographic proximity
* Having a single key account manager
* Ability to make recommendations vs. responding directly to an RFP
* Having an expert in your industry
* Installation
* Ability to provide design and workplace integration expertise
* Pricing flexibility
* Maintenance and repair
 
 
How satisfied have you been with the primary LOCAL DEALER for each of the following manufacturers on the SALES/SERVICE attributes previously listed?
 
 
 
* Who plays a role in the evaluation and selection of office furniture at your company for relatively large (over 5,000 sq. ft.) projects? (Please select all that apply)
 
President/CEO
 
Facility Manager
 
VP of Finance
 
VP of Human Resources
 
VP of IT
 
VP of Real Estate
 
Owner
 
End Users
 
Individual Department or Work Team Leaders
 
Architect or Designer
 
Procurement department
 
Not applicable – don’t have projects over 5,000 sq. ft.
 
Other
 

 
 
For larger projects (over 5,000 sq. ft.), please rate the influence of each of the following types of employees on workplace furniture purchases.
 
 
 
* Who plays a role in the evaluation and selection of office furniture at your company for relatively small (less than 5,000 sq. ft.) projects? (Please select all that apply)
 
President/CEO
 
Facility Manager
 
VP of Finance
 
VP of Human Resources
 
VP of IT
 
VP of Real Estate
 
Owner
 
End Users
 
Individual Department or Work Team Leaders
 
Architect or Designer
 
Procurement department
 
Other
 

 
 
For smaller projects (less than 5,000 sq. ft.), please rate the influence of each of the following types of employees on workplace furniture purchases.
 
 
 
* What is the typical length of the purchase decision cycle from the determination of need to the creation of a purchase order for a major workplace furniture purchase (not a replenishment or small addition)?
 
Less than a month
 
1-3 months
 
4-6 months
 
7-9 months
 
10-12 months
 
More than a year
 
 
 
* What percentage of the time is an RFP issued for a major workplace furniture order (over 5,000 square feet)?
 
0%-25%
 
26%-50%
 
51%-75%
 
76%-100%
 
 
 
* Who is an RFP typically issued to for a major workplace furniture order?
 
Manufacturer
 
Local dealer
 
Don’t typically issue RFPs
 
Other
 
 
 
 
* How many DEALERS are typically included in a workplace furniture RFP?
 
 
 
* How many DEALERS do you typically use to make all your workplace furniture purchases?
 
 
 
* How many MANUFACTURERS are typically included in a workplace furniture RFP?
 
 
 
* How many different MANUFACTURERS are typically used in all your workplace furniture purchases?
 
 
 
What workplace trade shows have you attended in the past year?
   
 
 
 
* Which of the following trade publications do you regularly read? (Please select all that apply)
 
Abitare
 
Allemuir
 
Architect
 
Architectural Digest
 
Architectural Lighting Magazine
 
Architectural Record
 
Architectural Review
 
Architonic
 
Azure
 
Blueprint
 
Buildings
 
Building Operating Management
 
Cassina
 
Contract Magazine
 
Corporate Interiors
 
CS Interiors
 
Design Management Review
 
Domus
 
Dwell Magazine
 
Elle Decor
 
Facility Management Journal
 
Healthcare Design
 
Hive
 
Hospitality
 
Hospitality Design
 
ID Magazine
 
Interior Design Magazine
 
Interior Resources
 
Interiors
 
Interiors & Sources
 
Metropolis
 
Metropolitan
 
Metropolitan Home
 
Mode
 
Object
 
Occupational Outlook
 
On Office Magazine
 
ReadyMade
 
The Leader
 
Wallpaper
 
Wired
 
Don't read trade publications
 
Other
 

 
 
 
* How do you prefer to learn about new workplace furniture products? (Please select all that apply)
 
Call/visit from manufacturer representative
 
Postal mail
 
Catalog
 
Trade shows
 
Web research you initiate
 
E-mail
 
Call/visit from local dealer representative
 
Other
 

 
 
 
* How frequently do you feel is appropriate to be contacted by workplace furniture sales staff seeking to build a relationship with your organization?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
What is the most important information you need when making a purchasing decision about workplace furniture?
   
 
 
 
What is your current title at your organization?
   
 
 
 
* How long have you been in your current or a closely related position at your organization?
 
Less than 6 months
 
6-12 months
 
1-2 years
 
3-5 years
 
6-10 years
 
More than 10 years
 
 
 
* What best describes the area in which your organization is located?
 
Urban
 
Suburban
 
Industrial Park
 
Rural
 
 
 
* As a general strategy, does your company tend to own or lease your space?
 
Own
 
Lease
 
Both
 
 
 
* What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
* Into which age range do you fall?
 
Under 18
 
18-24
 
25-34
 
35-44
 
45-54
 
Over 54
 
Prefer not to answer
 
 
 
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