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| 1.Please rate our sales associates on the following attributes using the scale provided below. Responsiveness, Professionalism, Politeness: |
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| 2.Please rate the level of service received when utilizing email. Are your emails answered in a timely manner? Are complete details given in email responses? |
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| 3.Please rate the level of service received when leaving voicemails. Are your voicemails returned the same day they are placed? |
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| 4.Please rate the level of ease experienced when attempting to reach a Customer Service Agent via telephone. Are your calls answered quickly? Within 2 rings? |
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| 5.Please rate the level of ease experienced when accessing the Dealer Portal. Is the program easy to navigate? |
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| 6.Is the information provided on the portal up to date and accurate? |
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| 7.Please rate the level of service received when placing a new purchase order. Are you receiving confirmations in a timely manner? Are you receiving availability of goods with the confirmation? |
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| 8.Please rate the level of service received when faxing in new purchase orders. Are you receiving confirmations of your purchase order and that it was received? |
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| 9.Please rate the level of service experienced when requesting availability of goods. Do you receive the information requested in a timely manner? |
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