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You are invited to participate in our survey for BOGO Chicken Wrap Snacker test. Your responses to these surveys will be used to continuously improve TDL's planning and execution of future new product launches and programs. Please take a few minutes to provide your feedback to the following questions until Friday June 10, 2010.

If you have questions at any time about the survey or the procedures, you may contact Amy Bennett at 905-339-6319 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* 1.What is your position at the restaurant?
 
Owner
 
General Manager
 
Manager
 
Assistant Manager
 
 
 
* 2.In which of the following areas, if any, did you experience stockouts from your distribution centre that stopped your restaurant from selling Chicken Wrap Snackers? (Check all that apply)
 
Chicken Strips
 
Whole Wheat Wraps
 
Sauce
 
Boil Bags
 
Pocket Wrap
 
I experienced no stockout

 
 
 
* 3.Did the Marketing program and the POP material adequately communicate the BOGO Chicken Wrap Snacker promotion?
 
Yes
 
No
 
If no, described what needs to improve
 
 
 
 
* 4.Did the POP arrive on time?
 
Yes
 
No
 
 
 
* 5.Was the POS download available the night before the start of the test?
 
Yes
 
No
 
 
 
* 6.On a scale of 1 to 5 (1 being Very difficult and 5 being Easy), please rate the level of difficulty your Team Members experienced with ringing in BOGO orders on the POS system?
 
1 (very difficult)
 
2
 
3
 
4
 
5 (easy)
 
 
 
* 7.Could you effectively train and prepare your Team Members with the materials provided?
 
Yes
 
No
 
 
 
* 8.Were your Team Members able to effectively execute the BOGO Chicken Wrap Snacker promotion?
 
Yes
 
No
 
If no, please provide details of why
 
 
 
 
* 9.On a scale of 1 to 5 (1 being Very challenging and 5 being No issues), please rate your experience with space capacity for this promotion?
 
Freezer space
 
Cooking space
 
Holding space
 
 
 
* 10.On a scale of 1 to 5 (1 being Never and 5 being Always), were you able to have Chicken Strips, Chili and Soups ready by 10:00am?
 
1 (never)
 
2
 
3
 
4
 
5 (always)
 
 
 
* 11.Where did you primary hold your Chicken Strips?
 
Hot Holding Unit
 
Soup Well or Cook & Hold Unit
 
Back of House Hot Holding Unit or Cook & Hold Unit
 
Other, please specify
 
 
 
 
* 12.Did you have to cut back on your soup varieties to accommodate the space for the extra Chicken Strips?
 
Yes
 
No
 
 
 
* 13.Was your drive-thru times impacted over the lunch period?
 
Yes
 
No
 
 
 
* 14.What area of the promotion did you find to be the most challenging?
 
Freezer Space capacity
 
Holding Space capacity
 
Production (i.e. having all lunch product ready by 10:00am, having enough wraps thawed in time etc.)
 
Service (i.e. ability to keep up with orders)
 
Other
 
 
 
 
* 16.Did the promotion require changes to Manager and/or Team Member positioning?
 
Yes
 
No
 
If yes, please describe which times of the day and which area adjustments are made to
 
 
 
 
* 17.Did you experience an increase in waste on any of the following food items(may select more than one)?
 
Chicken
 
Whole Wheat Wraps
 
Sauce

 
 
 
* 18.Have you received any Guest feedback on the Greek Feta Chicken Wrap Snacker?
 
Yes
 
No
 
If yes, please describe
 
 
 
 
* 19.Did you experience a situation where you needed to use a rain cheque?
 
Yes
 
No
 
If yes, how many
 
 
 
 
* 20.Would you change anything relating to the BOGO Chicken Wrap Snacker test prior to National Launch?
 
Yes
 
No
 
If yes, please identify area of change required
 
 
 
 
If you have any comments about the test market that were not captured by the questions in the survey, please note them below:
   
 
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