Surveys
2014
July
W
Word-Import - 2

Word-Import - 2

Questionnaire for a master dissertation information from Coventry University in Knowledge management practice in humanitarian relief in SME’s

Dear Sir/Ma

This student is from Coventry University and he is writing a dissertation ion the impact of knowledge management in the humanitarian relief sector and its application to SME’s hence the need for this survey. I would really appreciate it if you could spend some time to help complete the accompanied questionnaire. You can answer the questions by ticking the provided box (es) or writing in the space provided where applicable.

The initial first section is all about the background information by the participant in form of your personal information, qualification, and work experience

The second section is about the process involved in carrying out a humanitarian relief project.

In the third section, it includes some questions about some day to day activities and available techniques that are mostly in use by your organisation in other to share staff knowledge and technical know-how between each other and the ability to tackle encountered problems.

The fourth section shall be addressed to the management to give their opinions on what they feel the benchmark for measuring effectiveness and other issues are

Section 1: Personal Information, Qualification, Work Experience

1.What organisation are you working for?

2.What position do you occupy in your organisation?

A department manager

Chief executive

Team leader

Team member

Other

3.Number of years of experience

Less than one year

One to five years

Six to ten years

Ten years and above

4.Educational qualification

Post graduate

Graduate

Undergraduate

Others

5.Age

Below 20 years old

21 years to 30 years

31 years to 40 years

40 years and above

6.What is your level of ranking in your company or organisation?

New recruit

Junior employee

Intermediate employee

Senior employee

7.What type of humanitarian relief jobs to your company embark upon and can you give an average duration of the time taken on each project taking into the consideration the level of difficulty encountered.

Section 2: Process involved in carrying out a Humanitarian relief job

8.Does your process in carrying out a Humanitarian relief job follow a particular pattern?

Knowledge management process – Planned process

“Do it as it comes” process – Unplanned Process

No Idea

9.Are there any objectives you planned to achieve at the end of any HR job?

Yes

If yes, specify

10.Are there any laid out structure to follow in trying to achieve your objective in Q9?

Yes

If yes, Specify

11.Do you finish HR projects within the estimated period of time with all requirements been met?

Absolutely yes

Yes but some take longer period

Rarely

12.If Q11 is No, why is that?

13.What are measures put in place to determine how well a HR project is going fine

Milestones review

Other means

14.Can you briefly outline some of the main problems encountered in HR project?

15.Do you feel lack of information has contributed to poor HR project execution?

Section 3: Knowledge management in practice

17.Humanitarian relief can be described as the protection of civilians, the provision of food, water and sanitation, shelter, health services and other items of assistance, undertaken for the benefit of affected people and to facilitate the return to normal lives and livelihoods.

Yes I am well aware of what it means.

Not until now, I didn’t know that this is what our job is called

18.On what level would you place your organisation possession of the characteristics of a humanitarian relief organisation?

Deeply involved

Fairly involved

Not involved

19.What has been the development of relief workers in your organisation

Effective over the last 5 years

Just gathering momentum

Nothing to write home about

20.Does the manpower available have the qualities in a relief worker?

Yes

21.What is the overall rating in terms of experienced workforce?

Really effective and committed

Fairly effective and committed

Neither effective not committed

22.As an employee of a HR organisation, pick the ones you think is relevant.

Resource capability

Knowledge management

Public relation

Reputation

23.Is knowledge being recognised by your organisation as part of their asset base?

Yes

No idea

24.Which of the following do you have in place running in your organisation?

Workers evaluation form

Measurement for assessment of productivity

Detailed organisational chart

Compiled list of workers test and training histories

25.What problems do you face when it comes to knowledge retention in your organisation? pick the relevant ones

Overload of information

Absence of information

Vital knowledge is lost when a key personnel leaves the organisation

Poor method of disseminating knowledge in the organisation

26.In your opinion, what are the factors that influences knowledge retention in your organisation?

Managerial factor

Human resources factor

Motivational factor

Technical knowhow

27.What do you understand by the term knowledge management?

A strategic part of business that could be beneficial for the organisation

Something being practised but not term as knowledge management

Just a managerial term

Never heard of it

28.Knowledge management is a managerial discipline that encourages an approach of identifying, capturing, evaluating, retrieving and sharing all of an enterprise information assets. These assets may include database, documents, policies, procedures, as well as un-captured expertise and the experience of individual workers.
Looking at the above given definition, do you think knowledge management has an impact in your organisation.

Yes it has an impact

Its traces can be noted

There is no impact

29.If implemented, do you think it will be effective?

It will be very helpful and will have a positive impact in our organisation

It will not be helpful and will take time and resources before it can kick off.

30.How can you describe the current level of knowledge management in your organisation

Not being put to use

Dormant level

Introductory level

Advanced level

31.What are the challenges faced by your organisation in carrying out an effective implementation of knowledge management? You can pick more than one

Inability to understand KM and its advantages

Nonchalant attitude of top management commitment to KM

Non availability of resources for the implementation of KM

Inability to identify the kind of knowledge to be managed and making it available

Ability to attract and retain talented people

Others

32.Give your opinion on the existing procedures and policies of knowledge management in your organisation?

It is relevant , vital and current

It is relevant, vital but not up to date

It is just a mere formalities and not of any use

33.How would rate the methods for knowledge management?

Very excellent

Excellent

Fairly good

Not very good

34.How does your organisation provide training related to knowledge management?

Formal

Informal

35.Has knowledge management practice increase your knowledge sharing horizon?

Yes

36.Will you say KM practices has improved the skills and knowledge of workers?

Yes

37.How critical do you view each of the following items for an effective implementation of KM in you HR organisation? Select the relevant ones

Transfer of know-how and knowledge acquisition

Quick access to partners resources and service

Pooling of partners material resources

Access to new networks and competitive advantage through collaboration

Retention of mid and long term workers in other to train and impact knowledge to new or junior workers

Mutual trust among involved parties in regards to available resources

38.How would you categorize the following barriers in the implementation for an effective KM practice for your HR organisation? Choose the relevant ones.

Difference in expectation due to lack of commitment by workers

Problems with internal and external communication

Lack of resources

Inadequate planning due to lack of necessary information needed

Difference in organisation culture

Unclear vision or mission of goals

Lack of appropriate performance measures

39.Do you agree that the below listed will help in the practice of KM to HR? Choose the relevant ones

Total commitment of workers

Adequate availability of resources

Engagement of stakeholders

Proper internal and external communication in place

Synergies with parties involved

Separation of responsibilities

Staff satisfaction and motivation

40.Do you agree with the collaboration of your company with government bodies and similar company to acquire information that might help in building a strong KM base

Strongly agree

Fairly agree

Do not agree

41.Is your company involved in private humanitarian relief collaboration activities?

Yes

42.If yes, do you feel the collaboration is successful?

Successful

Fairly successful

Not very successful

Section four: Management Evaluation

43.How do you know the humanitarian relief project (borehole water) your organisation is embarking upon is going to be effective to the host community