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| * 1.In general how happy are you with the current LubeAnalyst service provided by Shell? |
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| * 2.How would you rank the staff you deal with in terms of professionalism and speed of response? |
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| * 3.Overall how do you think your sales people would rank the service? |
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| * 4.New customer registrations are they done professionally and in the agreed time? |
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| * 5.How to you rank the Customer & equipment registration forms for content / complexity / ease of use? |
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| * 6.Are new equipment registration done professionally and in the time required? |
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| * 7.How do you view the quality of the customer reports? |
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| * 8.The quality of the automated diagnostic comments? |
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| * 9.For "Red" alarmed reports how do you rank the quality of the diagnostician’s comments? |
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| * 10.Are you satisfied with the customer complaints procedure? |
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| * 11.Do you and your customers receive your reports on time? |
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| * 12.How satisfied are you with the costs of the service? |
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| * 13.How confident do you feel that we can grow this business? |
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| * 14.Your evaluation of the technical documentation provided by Shell? |
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