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2012
June
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Pre-session survey
Name: Email:
Demographic Information:
3. Education:
High School Graduate Fresh/Soph in College Jr./Sr. in College
College graduate Advanced Degree
4. Employment:
K-12 Student Professional Service/Customer Support Homemaker
Student-Computer Science Academic/Educator Clerical/Administrative Self-Employed
Student-Other Computer Sales/Marketing Unemployed, Looking for work
Executive/Managerial Other Technical/Engineering Tradesman/Craftsman Retired Other
Technologies experience
3. What the most frequent technologies used in your daily life?
Can give specific options
5. Technologies make me feel:
Very Uncomfortable 1 2 3 4 5 6 7 8 9 Very Comfortable
6. When you run into a problem on the technology you are using, do you feel:
Anxious 1 2 3 4 5 6 7 8 9 Relaxed/Indifferent
7. When you encounter a problem on the technologies you are using, how do you feel about your ability to fix it?
Helpless 1 2 3 4 5 6 7 8 9 Confident I can fix it
8. How experienced do you think you are when it comes to using a computer?
Very Inexperienced 1 2 3 4 5 6 7 8 9 Very Experienced
9. When there is a problem with a technologies that I can not immediately solve, I would stick with it until I have the answer.
Strongly Disagree 1 2 3 4 5 6 7 8 9 Strongly Agree
10. If a problem is left unresolved on a computer, I would continue to think about it afterward.
Strongly Disagree 1 2 3 4 5 6 7 8 9 Strongly Agree
Post-session Survey
Name: Email:
Date: Time:
2. Were you doing any other activity at the same time?
Yes/No
7. How important was this task to you?
Not very important 1 2 3 4 5 6 7 8 9 Very Important
8. Please write a brief description of the frustration experience:
9. How did you ultimately solve this problem?
I knew how to solve it because it has happened before I ignored the problem or found an alternative solution
I figured out a way to fix it myself without help I was unable to solve it
I asked others for help. I tried again
I consulted online help or the system/application tutorial I consulted a manual or book
10. How frustrating was this problem for you?
Not very frustrating 1 2 3 4 5 6 7 8 9 Very frustrating
13. Right now, my mood is:
Alert 1 2 3 4 5 6 7 8 9 Drowsy
Happy 1 2 3 4 5 6 7 8 9 Sad
Irritable 1 2 3 4 5 6 7 8 9 Cheerful
Strong 1 2 3 4 5 6 7 8 9 Weak
Active 1 2 3 4 5 6 7 8 9 Passive
Lonely 1 2 3 4 5 6 7 8 9 Sociable
Ashamed 1 2 3 4 5 6 7 8 9 Proud
Involved 1 2 3 4 5 6 7 8 9 Detached
Excited 1 2 3 4 5 6 7 8 9 Bored
Closed 1 2 3 4 5 6 7 8 9 Open
Clear 1 2 3 4 5 6 7 8 9 Confused
Tense 1 2 3 4 5 6 7 8 9 Relaxed
Competitive 1 2 3 4 5 6 7 8 9 Cooperative
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