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1. 
Introduction
 
 
 
* 2. 1.Please indicate which Salta Gymnastics program or service you registered for in 2012?
 
Competitive Gymnastics
 
Children’s Activities Camps
 
Recreational Gymnastics
 
Open Gym
 
 
 
* 3. 2.How did you register for the program? (Please check only one)
 
Fax
 
In-Person
 
Mail-In
 
Phone
 
Website
 
 
 
* 4. 3.How satisfied were you with the registration process?
 
Very Dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
 
* 5. 4.Is this the first time you have registered in a Salta Gymnastics Program?
 
Yes
 
No
 
 
 
* 6. 5.Select the top three factors that led you to choose Salta Gymnastics?
 
Facilities
 
Fitness and Health
 
Instructors
 
Price
 
Reputation
 
Unique Program
 
 
 
* 7. 6.How many years have you participated in Salta Gymnastics programs/services?
 
1 year
 
2-3 years
 
4-5 years
 
6-7 years
 
8+ years
 
 
 
* 8. 7.Where did you first hear about our programs? (Check all that apply)
 
Brochure
 
Past Participant
 
Salta Website
 
Word of Mouth
 
Other
 
 
 
9. 8.Parking and access
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
 
10. 9.Front desk and lobby area
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
 
11. 10.Upstairs viewing and special events area
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
 
12. 11.Washrooms and change rooms
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
Equipment
 
Please rate how the following gymnastics equipment meets the needs of participants in terms of condition, safety and maintenance.
 
 
 
13. 12.Main gym area
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
 
14. 13.Foam pit room
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
 
15. 14.Preschool Activity rooms
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
Class Design and Instruction
 
Please rate the following statements pertaining to classes and instruction available at Salta gymnastics.
 
 
 
16. 15.Age of participant(s):
 
3-5 years
 
6-8 years
 
9-11 years
 
12-14 years
 
15-17 years
 
18+ years
 
 
 
17. 16.Class size is suitable for skill-level of participants.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
18. 17.Participant - instructor ratio is appropriate.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
19. 18.Class day and time is suitable for participant’s age.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
20. 19.Instructor is actively promoting skill development.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
21. 20.Instructor is involved and interacting with all participants.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
22. 21.Instructor interacts with participants and families in a timely manner.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
Fundraising Initiatives
 
Please rate the following statements pertaining to fundraising events at Salta gymnastics.
 
 
 
23. 22.Fundraising initiatives are suitable for Salta gymnastics.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
Promotion of Lifelong Fitness
 
Please rate the following statements about Salta Gymnastics to the overall promotion of fitness and wellness.
 
 
 
24. 23.The time spent at Salta is constructive in the overall development of physical fitness.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
25. 24.The time spent at Salta is constructive and fosters a positive attitude towards sportsmanship and team values.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
26. 25.The time spent at Salta is constructive and fosters healthy social and emotional development.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
Customer Service
 
Please rate the following statements about the service you received as a customer of Salta Gymnastics.
 
 
 
27. 26.Service at the front desk is readily available, friendly and professional.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
28. 27.Communication from Salta about programs, events and gym news is clear, effective and professional.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
29. 28.Gym rules and protocol are clear and communicated effectively.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
30. 29.Participant and family questions and concerns are handled with respect and privacy.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
31. 30.Please include any additional comments you would like to provide on Salta Gymnastics.
 
Thank you. We appreciate the time you have spent on providing the feedback. This will help us improve our services.
 
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