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Questionnaire for Mobile Number Portability
Section A
Name: Mr.□ Ms.□ Full Name_____________________________________________
Age Group:
□15-25 □25-35 □35-45 □45-55 □55-65 □>65
Marital Status: Single □ Married □
Working Status:
□Student □House-Wife □Self Employed □Service
Family Monthly Income:
1lac
Average Monthly Expenditure (self only) on telecom services (in Rs.):
□<200 □200-500 □ 500-700 □ >700
Educational Qualification:
□Under Graduate □Graduate □ PG □ Professional □ Others
Contact No.___________________
Section B
 
 
 
1. Currently you are using:
 
□Airtel
 
□ Idea
 
□Vodafone
 
□ BSNL
 
□Relaince
 
□ Tata Indicom
 
□Aircel
 
□ Idea
 
 
 
2. Since how long you have been using this number
 
Less than 1 month
 
2-6 months
 
6-12 months
 
More than 1 year
 
 
 
4. Are you aware about the Mobile Number Portability?
 
Yes
 
No
 
 
 
5. Have you ever applied for MNP?
 
Yes
 
No
 
 
 
6. Are you aware about the guidelines and process of MNP facility?
 
Yes
 
No
 
 
 
7. Do you know the fees of availing the MNP facility?
 
Yes
 
No
 
 
 
8. Would you like to avail Mobile Number Portability service?
 
Yes
 
No
 
If your answer is NO then tick the reason for not availing the MNP services
 
Satisfied with current services
 
MNP process is complex
 
Other
 
 
If your answer is YES in Q8, then answer the following questions-
 
 
 
9. You would like to change your service provider to:
 
Airtel
 
BSNL
 
Vodafone
 
Idea
 
Aircel
 
Reliance
 
Tata Indicom
 
Any other
 
 
 
 
10. Reason for changing your subscriber (select multiple, if any)
 
Poor services
 
High call rates
 
Poor network
 
Poor availability of recharge coupons
 
Poor handling of problems
 
Poor value added services
 
 
 
11. You would like to switch from your current subscriber to ___________________ because of:
 
Low call rates
 
Good network
 
3G
 
Better services
 
Brand Image
 
Poor value added services
 
 
 
12. If you request for MNP and the company gives you better offer (such as more free talk time, low call rate scheme, movies tickets, etc.), would you still change?
 
Yes
 
No
 
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