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POWER NI NON DOMESTIC LOST QUESTIONNAIRE (OPTION B)

Good morning/afternoon. I am….. From FN Research a locally based market research consultancy. I am conducting a short survey regarding electricity usage in your premises. It will only take a few minutes to complete.

Can I please talk to the person responsible for energy decisions for your organisation?

Can I just check, are you the person responsible for energy decisions in your organisation

1. Which supplier do you use currently for your electricity?

	1
Power NI/ NIE Energy

Airtricity

2. Has your organisation used any other supplier in the past for electricity?

	1
Yes

3. Which supplier did your organisation use previously?

	1
Power NI/ NIE Energy

4. How long have you been with your new supplier?

	1
Less than 3 months

5. How long is your contract with your current supplier?

	1
12 months

6. At the end of the contract how likely or unlikely are you to shop around before deciding on your electricity supplier? (READ OUT)

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Very likely

7. Do you have more than one site in this organization based in Northern Ireland?

	1
Yes

8. When you changed electricity supplier did you switch one site, several sites or all your sites?

	1
One site

10. Did you contact Power NI/ NIE Energy before leaving?

	1
Yes

11. Do you think Power NI/ NIE Energy tried a lot, a little or didn’t try at all to keep your business?

	1
Tried a lot

13. Did you contact any other supplier before leaving?

	1
Yes

14. Did your organisation approach your new supplier initially or did they approach you?

	1
We approached them

16. Have you received a bill from your new supplier yet?

	1
Yes

17. How easy or difficult was the bill to understand?

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Very easy

18. Are your new energy supplier’s bills easier, the same or more difficult to understand than Power NI/ NIE Energy’s?

	1
Easier

19. Do you think you saved a lot a, a little or not at all by changing electricity supplier?

	1
A lot

20. How much in percentage terms to do think you have saved?

	1
Less than 5%

21. Have you contacted your new electricity supplier yet?

	1
Yes

22. How easy or difficult was to get to speak to the correct person?

	1
Very easy

23. How satisfied or dissatisfied were you with how they answered your query?

	1
Very satisfied

24. How good or poor would you rate the after sales service of your new supplier?

	1
Very good

25. How important or unimportant is it for your business to be energy efficient?

	1
Very important

26. How important or unimportant is it that your supplier gives you energy saving help?

	1
Very important

27. Has your new supplier given you any advice about energy efficiency?

	1
Yes

28. Did Power NI/NIE Energy ever give you any advice about energy efficiency?

	1
Yes

29. How likely or unlikely are you recommend your new supplier to a friend?

	1
Very likely

30. How likely or unlikely are you to consider returning to Power NI/ NIE Energy in the future? (READ OUT)

	1
Very likely

31. Before today, were you aware that NIE Energy had changed its name to Power NI?

	1
Yes