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  2. 2011
  3. May
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What is you folio number? This is the number printed towards the bottom of your cabin card.
   
 
 
 
How long did it take you to board the ship?
 
Less than 10 minutes
 
10-20 minutes
 
20-30 minutes
 
30-40 minutes
 
40-50 minutes
 
50-60 minutes
 
More than 60 minutes
 
 
 
How would you rate the OVERALL EXPERIENCE of boarding the ship and getting settled?
Poor 2 3 4 5 6 7 8 9 Excellent
 
 
 
How would you rate the level of FRIENDLINESS AND HOSPITALITY of the embarkation staff?
Not at all friendly 2 3 4 5 6 7 8 9 Very friendly
 
 
 
How would you rate the level of OVERALL SERVICE provided by the embarkation staff?
Poor service 2 3 4 5 6 7 8 9 Excellent service
 
 
How would you rate the following attributes in terms of their importance to your satisfaction?
Not at all important Not very important Neither important nor unimportant Important Very important
Total embarkation time, from the time you arrived at the terminal to the time you boarded the ship
Clarity and availability of pre-sailing information regarding embarkation procedures and requirements
Overall service provided by the embarkation staff
Comfort level of the terminal
Quality and availability of entertainment at the terminal
 
 
How would rate your satisfaction level with each of the following attributes of the boarding process?
Very Unsatisfied Unsatisfied Neither satisfied nor unsatisfied Satisfied Very Satisfied
Total embarkation time, from the time you arrived at the terminal to the time you boarded the ship
Clarity and availability of pre-sailing information regarding embarkation procedures and requirements
Overall service provided by the embarkation staff
Comfort level of the terminal
Quality and availability of entertainment at the terminal
 
 
Think about the steps that you just completed throughout the boarding process. How would you rate your satisfaction level with each one of them?
Very Unsatisfied Unsatisfied Neither satisfied not unsatisfied Satisfied Very Satisfied
ID and security check
Completion of health form
Check-in and key retrieval
Group picture
On-board key scan and picture
 
 
 
Why did you decide to arrive at the terminal at the time you did?
   
 
 
 
What can we do to improve the boarding process?
   
 
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