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PEMBAYARAN ELETRONIK (E-PAYMENT) BIL UTILITI ISI RUMAH MELALUI SISTEM E-BANKING : SATU TINJAUAN UMUM DI MALAYSIA.
Shairil Izwan Taasim
B.Resource (Econ)(UTg), M.Econ (UKMalaysia)
Email : HYPERLINK "mailto:[email protected]" [email protected]
Soal selidik ini adalah untuk menilai tahap penerimaan penduduk Malaysia dalam penggunaan kaedah pembayaran bil-bil utiliti yang mana terdiri daripada bil air, eletrik, telefon bimbit, indah water, Astro, dan pelbagai lagi melalui kaedah atas talian iaitu e-banking. Atas dasar membentuk sebuah negara maju menjelang tahun 2020, penginovasian yang telah di buat dalam sistem pembayaran ini harus di adaptasikan oleh penduduk Malaysia bagi menggantikan kaedah konvesional iaitu melalui kaunter bank, pejabat pos dan lain-lain yang melibatkan fizikal.
This questionnaire is to assess the acceptance of Malaysian in the use of utility bill payment which consists of water bills, electricity, mobile phones, Indah water, Astro, and other through the e-banking. On the basis of forming a developed nation by 2020, innovation that has been made in the payment system should be readily adopted by the people of Malaysia to replace the conventional method through bank counters, post offices and others that involve the physical.
More information about this research go on to HYPERLINK "http://www.flybooks.co.cc" www.flybooks.co.cc
This questionnaire for research only.
Bahagian A / Part A : Demography Responden
 
 
 
1.Jantina Lelaki Perempuan
 
Gender Male Female
 
 
 
2.Umur 20-35 36-50 50 >
 
Age
 
 
 
3.Status Bujang Kahwin Lain-lain
 
Status Single Married Others
 
 
 
4.Tahap Pendidikan
 
Level of Education
 
< STPM/Diploma < Ijazah Sarjana >
 
< STPM/Diploma Bachelor Degree Post Graduate
 
 
 
5.Tahap Pendapatan Bulanan
 
Monthly Salary
 
Kurang dari RM1000
 
RM1001-RM2000
 
RM2001-RM3000
 
RM3000 >
 
 
 
6.Bangsa Melayu / Malay
 
Race India / Indian
 
Cina / Chinese
 
Lain-lain / Others
 
 
 
7.Tahap Pengetahuan Komputer
 
Level computer literate
 
Sangat Mahir / Expert
 
Mahir / Advanced
 
Permulaan / Begginer
 
Tidak tahu menggunakan / Don’t know how to operate computer
 
 
 
8.Keutamaan dalam penggunaan pembayaran bil utiliti anda? (eg ; Astro, Eletrik, Air, Indah water, sewa internet, bil telefon)
 
Preferred methods of performing payment utility bill
 
ATM /ATMs
 
Kaunter pembayaran bank, syarikat, Pej.Pos / Visit Bank/Counter
 
Pembayaran atas talian internet / Online Banking
 
 
 
9.Anggaran jumlah kos bulanan pembayaran bil utiliti (eg ; Astro, Eletrik, Air, Indah water, sewa internet, bil telefon)
 
Expected total cost utility bill payment monthly
 
< RM100
 
RM101 – RM200
 
RM201-RM300
 
RM300 > ke atas.
 
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