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2. How old are you?
HTMLCONTROL Forms.HTML:Checkbox.1 17 - 20
HTMLCONTROL Forms.HTML:Checkbox.1 20 - 30
HTMLCONTROL Forms.HTML:Checkbox.1 more than 30
 
 
 
3. are you :
HTMLCONTROL Forms.HTML:Checkbox.1 a student
HTMLCONTROL Forms.HTML:Checkbox.1 working
HTMLCONTROL Forms.HTML:Checkbox.1 retired
HTMLCONTROL Forms.HTML:Checkbox.1 a trainee
HTMLCONTROL Forms.HTML:Checkbox.1 jobless
 
 
 
4. you are a customer in STB bank since :
HTMLCONTROL Forms.HTML:Checkbox.1 less than 2 years
HTMLCONTROL Forms.HTML:Checkbox.1 between 2 and 10 years
HTMLCONTROL Forms.HTML:Checkbox.1 more than 10 years
 
 
 
5. are you a customer of another bank?
HTMLCONTROL Forms.HTML:Checkbox.1 yes
HTMLCONTROL Forms.HTML:Checkbox.1 no
 
 
 
6. if you answered yes, would you mention the bank's name?
 
HTMLCONTROL Forms.HTML:Text.1
 
 
 
7. how are you satisfied with the quality of STB's services?
HTMLCONTROL Forms.HTML:Checkbox.1 not satisfied
HTMLCONTROL Forms.HTML:Checkbox.1 quiet satisfied
HTMLCONTROL Forms.HTML:Checkbox.1 very satisfied
 
 
 
8. are the employees :
 
 
 
 
9. have you applied for credit?
HTMLCONTROL Forms.HTML:Checkbox.1 Yes
HTMLCONTROL Forms.HTML:Checkbox.1 No
 
 
 
10. what do you advice this company in order to improve its quality of service?
 
HTMLCONTROL Forms.HTML:Text.1
 
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