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Dear Valued Client:
WNC requests your input and participation to help us find ways to increase the value you receive from our business relationship. It will take approximately 10 minutes to complete the survey.
Throughout the survey, please do not use the back and forward buttons on your browser's toolbar and your "Enter" key. There will be buttons available to guide you through the questions.
Your responses will be strictly confidential. If you have questions, please contact Ferdie Cinco at (800) 798-5522 ext. 8728 or by email to [email protected].
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| About Our Business Relationship |
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| * How long have you been a client of WNC? |
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| * How would you rate your level of satisfaction with us? |
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| Please tell us why you are dissatisfied or what specific aspect of our business relationship does not meet your expectations. (Your comments provide the most crucial information we need to improve our service to you.) | | |
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| How satisfied are you with the following:
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| Would you like to mention an instance when you were highly satisfied with our service including the name of the WNC employee that deserves the credit? (We'd like to make sure we recognize excellent work.) | | |
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| * Please tell us your three (3) most important criteria in rating our Products: |
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| * Do you use WNC's Lender Placed Flood program? |
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| * Which Lender Placed Flood product do you use? |
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| As an Exposure Only client for Lender Placed Flood, how satisfied are you with the following:
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| Please explain any Highly Dissatisfied or Dissatisfied ratings about Lender Placed Flood. (Your comments are invaluable in improving our products.) | | |
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| As a Full Outsourced Tracking client for Lender Placed Flood, how satisfied are you with the following:
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| Please explain any Highly Dissatisfied or Dissatisfied ratings about Lender Placed Flood. (Your comments are invaluable in improving our products.) | | |
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| * Do you use WNC's Lender Placed Hazard program? |
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| * Which Lender Placed Hazard product do you use? |
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| As an Exposure Only client for Lender Placed Hazard, how satisfied are you with the following:
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| Please explain any Highly Dissatisfied or Dissatisfied ratings about Lender Placed Hazard. (Your comments are invaluable in improving our products.) | | |
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| As a Full Outsourced Tracking client for Lender Placed Hazard, how satisfied are you with the following:
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| Please explain any Highly Dissatisfied or Dissatisfied ratings about Lender Placed Hazard. (Your comments are invaluable in improving our products.) | | |
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| * Do you use WNC's standalone Lender Placed Wind program? |
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| * Which Lender Placed Wind product do you use? |
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| As an Exposure Only client for Lender Placed Wind, how satisfied are you with the following:
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| Please explain any Highly Dissatisfied or Dissatisfied ratings about Lender Placed Wind. (Your comments are invaluable in improving our products.) | | |
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| As a Full Outsourced Tracking client for Lender Placed Wind, how satisfied are you with the following:
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| Please explain any Highly Dissatisfied or Dissatisfied ratings about Lender Placed Wind. (Your comments are invaluable in improving our products.) | | |
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| * Do you use WNC's Lender Placed Auto (CPI) program? |
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| * Which Lender Placed Auto product do you use? |
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| As an Exposure Only client for Lender Placed Auto, how satisfied are you with the following:
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| Please explain any Highly Dissatisfied or Dissatisfied ratings about Lender Placed Auto. (Your comments are invaluable in improving our products.) | | |
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| As a Full Outsourced Tracking client for Lender Placed Auto, how satisfied are you with the following:
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| Please explain any Highly Dissatisfied or Dissatisfied ratings about Lender Placed Auto. (Your comments are invaluable in improving our products.) | | |
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| * What other WNC products do you use? (Select all that apply) |
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| * How likely is it that you would you use other WNC products? |
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| * What other WNC products would you consider using in the future? (Select all that apply) |
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| * How likely is it that you would recommend WNC and our products to a colleague? |
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| * Which WNC product(s) would you likely recommend? (Select one or more) |
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| What products or services, if any, would you like us to add to our product line? (Please specify) | | |
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| About Lender Services (Customer Service) |
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| * Please select your three (3) most important criteria in rating Lender Services (Customer Service): |
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| Do you have additional comments/details about Lender Services (Customer Service)? | | |
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| * If you use iClient for your Exposure Only program, how would you rate your satisfaction? |
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| Please explain any Highly Dissatisfied or Dissatisfied ratings about iClient. (Your comments are invaluable in improving our technology.) | | |
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| * Please select your three (3) most important criteria in rating iClient: |
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Uptime rate or availability
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Functions available for Exposure Only clients (quote, issue, cancel, edit, view, etc.)
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Information available for Full Tracking clients (imaged insurance docs, borrower notices, certificates, claim status, premiums, etc.)
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Reports available for Full Tracking clients (certificates, missing flood zone, bad address, waive list, premiums, etc.)
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| How can we improve iClient to better serve you? | | |
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| * Do you have additional comments or suggestions to help us increase the value you receive from our business relationship? |
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| Please provide your additional comments or suggestions below. | | |
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