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  5. WISHH Client Satisfaction Survey-GBI 13 Roll-Malaw

WISHH Client Satisfaction Survey-GBI 13 Roll-Malaw

WISHH CLIENT SATISFACTION SURVEY
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Good Morning/Afternoon/Evening:

My name is Timothy Cummings and I am consultant hired by WISHH for the purpose of conducting this survey. Your contact information was forwarded on to me by Erica Morrow, WISHH Program Manager for Africa. Today, we are conducting a short interview with your firm to better understand the impact of the activities that WISHH does to promote U.S. soy products and its usefulness to firms like yours.

You are being invited to participate in this survey; however, your participation is strictly voluntary. We would appreciate your cooperation in answering some questions about your interactions with WISHH. The survey today will take approximately 20 minutes to complete. The information you provide will be kept confidential. You will not be identified, or be able to be identified, in any of the reports we plan to write. This information is ONLY being used to better understand the effectiveness of WISHH activities in the project and in no way affects your relationship with the WISHH program.

 
 
 
 
Are you the...?
 
Firm Owner
 
Firm Employee (Please Specify)
 
 
 
 
What is your gender?
 
Male
 
Female
 
 
 
In your market, what is the general consumer sentiment towards soy?
   
 
 
 
Is there a demand for soy by your customers that you are responding to?
 
Yes
 
No
 
 
 
Briefly explain:
   
 
 
 
BEFORE you started working with WISHH, did your company use soy in its product lines?
 
Yes
 
No
 
 
 
What number of your products used soy?
   
 
 
 
What kinds of soy are being used in your products?
   
 
 
 
Do you use local or imported soy in your products?
 
I'm not sure what source
 
Locally sourced soy
 
Imported soy-U.S.
 
Imported soy-Other country (specify)
 
 
 
 
On what basis do you decide between local and imported soy sources? (Select all that apply)?
 
Price
 
Better Quality/Nutritional Value
 
Availability
 
Other (Specify)
 

 
 
 
If you didn't use soy in your products previously, why not? (Select all that apply)
 
Price
 
Better Quality/Nutritional Value
 
Availability
 
Government Policies
 
Did not know about benefits of soy
 
Other (Specify)
 

 
 
 
Are there barriers that exist that would limit your use of soy?
 
Yes
 
No
 
 
 
Are those barriers external or internal to your firm?
 
External
 
Internal
 
Both
 
 
 
Briefly, what are those barriers?
   
 
 
 
How did you hear about the WISHH program?
   
 
 
 
When did you first hear about the WISHH program?
   
 
 
 
When you first contacted WISHH, what were you hoping to accomplish? Did you have any specific results you were hoping to achieve due to the collaboration?
   
 
 
 
Did your firm receive an individualized consultation with WISHH?
 
Yes
 
No
 
 
 
Was the consultant able to provide you with the appropriate technical information that answered your questions?
 
Yes
 
No
 
 
 
Did the consultant provide you with sufficient written materials during the consultation?
 
Yes
 
No
 
No-but no materials were requested
 
 
 
On a scale of 1 to 5 (with 5 being the best), how would you rate the quality and usefulness of the consultation?
   
 
 
 
If you have any additional comments about the consultation, please add them here:
   
 
 
 
Did the consultant conduct a demonstration or a trial with you and your firm's staff?
 
Yes
 
No
 
 
 
What type of demo was it?
 
Meat
 
Baking
 
Beverage
 
Other (Specify)
 
 
 
 
Have demonstrations gone as planned in terms of time and ability to test formulations in the time allocated?
 
Yes
 
No
 
 
 
On a scale of 1 to 5 (with 5 being the best), how would you rate the quality and usefulness of the demonstration?
   
 
 
 
If you have any additional comments about the demonstration, please add them below:
   
 
 
 
During the consultant visits, did you require any follow-up to ANY of the points discussed with the WISHH consultant?
 
Yes
 
No
 
 
 
If so, did you feel the WISHH team adequately followed up with you?
 
Yes
 
No
 
 
 
After working with WISHH, has your opinion on the benefit of soy changed at all?
 
Yes, it has improved
 
No, it has not changed
 
No, it has not changed because I knew quite a bit about soy before working with WISHH
 
 
 
How specifically?
   
 
 
 
If you did not know about soy before, what specifically have you learned about soy since partnering with WISHH?
   
 
 
 
After working with WISHH, do you see any potential for the increased use of soy (from any source) in your products?
 
Yes
 
No
 
 
 
Briefly, why or why not?
   
 
 
 
After working with WISHH, do you see any potential for the increased use of IMPORTED soy (specifically from the U.S.) in your products?
 
Yes
 
No
 
 
 
Briefly, why or why not?
   
 
 
 
After working with WISHH, did you place an order for imported (U.S.) soy?
 
Yes
 
No
 
 
 
Briefly, why or why not? If order was placed, please cite order specifics:
   
 
 
 
If you placed an order for imported U.S. soy, have you noticed and improvement in the quality of your product as a result?
 
Yes
 
No
 
No-but we have not had the opportunity to utilize U.S. soy in our products yet.
 
 
 
Briefly, why or why not?
   
 
 
 
Since using imported U.S. soy, has your profit or revenue for your products increased as a result?
 
Yes
 
No
 
 
 
Approximately, what percentage of an increase were you able to achieve?
   
 
 
 
AFTER working with WISHH, do the results of your collaboration meet your INITIAL expectations?
 
Yes
 
No
 
 
 
Briefly, why or why not?
   
 
 
 
If the results from your collaboration with WISHH do not meet your expectations, what can be done to improve it?
   
 
 
 
If you had to rate the overall experience of working with WISHH on a scale of 1 to 5 (with 5 being the highest), what would you rate it?
   
 
 
 
Briefly, why?
   
 
 
 
What advice would you give to WISHH in order to improve its activities?
   
 
 
 
Is there anything that WISHH can do to help increase your use of soy that we are not currently doing?
   
 
 
 
Would you recommend WISHH to a friend who is in a similar line of business (but not a competitor)?
 
Yes
 
No
 
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