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  5. Welfare Benefits Survey (N1)

Welfare Benefits Survey (N1)

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Questions marked with an * are required Exit Survey
 
 
* During your debt advice session your advisor recommended that you should claim extra benefits to help boost your income.

Did you claim the benefits we talked about during this session?
 
Yes
 
No
 
 
 
* Was your claim successful?
 
Yes
 
No
 
 
 
* Why didn't you claim the extra benefits? Please select one of the options from the list below. If more than one reason applies please pick the most important one.
 
I’d made the claim before I spoke to you
 
I didn’t understand how to claim
 
My situation changed after I spoke to you so I didn’t think I’d be entitled anymore
 
I didn’t think the amount you said I was entitled to was worth claiming for
 
I've applied for benefits before and been refused so I didn’t want to apply again
 
I didn’t think I’d get the benefit even if I did claim
 
The process was too complicated
 
I haven’t had chance to do it yet but I’m going to
 
I don’t want to claim benefits
 
Other
 
 
 
 
* What reason were you given about why your claim was unsuccessful?
 
My household income was too high
 
I've had my benefits stopped – please give a reason
 
My situation changed after I spoke to you and I wasn’t eligible anymore
 
I've had a benefits overpayment so I’m not entitled to any
 
I wasn’t given a reason
 
Other
 
 
 
 
* Have you appealed or are you going to appeal against the decision?
 
Yes
 
No
 
 
 
* During your advice session we also talked to you about the best way to manage your debts.
Have you done what we advised you to?
 
Yes
 
No
 
 
 
* During your advice session we also talked to you about the best way to manage your debts.
Have you done what we advised you to?
 
Yes
 
No
 
 
 
* During your advice session we also talked to you about the best way to manage your debts.
Have you done what we advised you to?
 
Yes
 
No
 
 
 
* We’d like to know why you didn't follow our advice. Please select one of the options from the list below. If more than one reason applies please pick the most important one.
 
I’m waiting to start receiving my benefits
 
I went to a different company and got advice from them instead
 
My situation has changed
 
I didn’t know what to do next
 
I didn’t think the advice was right for me
 
I didn’t want to change my bank account
 
I wanted to carry on paying some of my debts
 
I didn’t want my credit file to be affected
 
I still intend to follow the advice but haven’t done it yet
 
Other
 
 
 
 
* We’d like to know why you didn’t follow our advice. Please select one of the options from the list below. If more than one reason applies please pick the most important one.
 
My benefits claim was unsuccessful
 
I went to a different company and got advice from them instead
 
My situation has changed
 
I didn’t know what to do next
 
I didn’t think the advice was right for me
 
I didn’t want to change my bank account
 
I wanted to carry on paying some of my debts
 
I didn’t want my credit file to be affected
 
I still intend to follow the advice but haven’t done it yet
 
 
 
* We’d like to know why you didn’t follow our advice. Please select one of the options from the list below. If more than one reason applies please pick the most important one.
 
I didn’t think I could go ahead without claiming the benefits
 
I went to a different company and got advice from them instead
 
My situation has changed
 
I didn’t know what to do next
 
I didn’t think the advice was right for me
 
I didn’t want to change my bank account
 
I wanted to carry on paying some of my debts
 
I didn’t want my credit file to be affected
 
I still intend to follow the advice but haven’t done it yet
 
Other
 
 
 
 
Are there any other comments or suggestions you have on the benefits advice we gave you or your overall experience?
   
 
 
 
* Taking everything into account, how likely would you be to recommend us to others in your situation?
 
Not at all likely
 
Not very likely
 
Quite likely
 
Very likely
 
 
 
* Overall, how would you rate the service we gave you?
 
Very poor
 
Poor
 
Fair
 
Very good
 
Excellent