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Surveys
2014
August
V
Voice of the Customer
Voice of the Customer
Houston Chronicle Voice of the Customer Survey
0%
Exit Survey
Hello:
You are invited to participate in our Voice of the Customer survey. You will be asked to answer a series of questions about the level of service you receive when you call into the call center. It will take less than 5 minutes to complete the 10 question survey.
Your participation in this study is completely voluntary.It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
How often do you call customer service?
Daily
Weekly
Monthly
How often do you use the automated system to assist you when you call?
Every time
Most of the time
I try it but it doesn't do what I need
I never use the automated system
How would you rate the courtesy of the associate you spoke with?
Outstanding
Good
Average
Below Average
Horrible
Did the associate you spoke with empathize with your situation?
Yes
No
Not enough
Too much
Do you feel that the associate cared about your issue/ the reason for your call?
Yes
No
Did the associate you spoke with make you feel like a valued customer?
Yes
No
Was the associate you spoke with knowledgeable about your services?
Yes
No
Somewhat, but not enough
Not even close
Do you think the associate you spoke with did all they could to resolve your situation on the very first call?
Yes
No
Do you feel confident that when you call in that the associate is going to help you?
Yes
No
Most of the time
None of the time
In your last experience with customer service did you receive "World Class" service?
Yes
No
Almost
Not even close
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