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2011
August
V
Voice of Customer -GSSO
Voice of Customer -GSSO
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APAC
EMEA
AMERICAS
INDIA
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Department for which you are responding
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Overall GSSO
Other
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1. Business needs fulfillment:
How satisfied are you with the ability of GSSO employees to understand the business needs and result oriented delivery
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
2.Ownership
How satisfied are you with the sense of urgency, drive to deliver and proactive communication demonstrated by GSSO.
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
3.Value addition
How satisfied are you with the value generated by the Initiatives undertaken by GSSO.
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
4.Overall Satisfaction
Overall, How satisfied are you with Global Shared Services Organization
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
5.Please provide any specific feedback that you have for GSSO
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