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What did vitality do to disappoint you?
   
 
 
 
If vitality could change/add anything to their services, what would you like?
   
 
 
 
What is your biggest paint point with vitality?
   
 
 
 
Are you happy with the services that vitality offers?
 
 
 
What do feel vitality unsuccessful with?
   
 
 
 
Why are you still with vitality?
   
 
 
 
Are you active to gain points or are you active because you love a healthy active lifestyle?
   
 
 
 
Current vitality members' satisfactory with the programme and rewards they are getting are?
 
Poor
 
Average
 
Satisfied
 
Good
 
Excellent