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  5. Visma ITC - Order satisfaction survey
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Exit Survey
 
 
All contracts with major suppliers are reviewed at least every 3 year or when the contract expires, and is conducted to continue/renegotiate or terminate the contract after evaluation.
The review is based on the yearly overall satisfaction grade of the supplier, and the person who have placed an order for more than 100.000,- NOK will fill in the survey.

I would appreciate your evaluation of the supplier related to your order, and please complete and return it as soon as you can.
The order satisfaction survey should be answered with a grade between 1 (low satisfaction) until 5 (high satisfaction).

Thanks for your feedback!
 
 
 
Did you receive the good within the timeframe agreed with the supplier?
 
1
 
2
 
3
 
4
 
5
 
 
 
Did you receive the correct goods as stated in your order?
 
1
 
2
 
3
 
4
 
5
 
 
 
How satisfied are you from the supplier’s customer support during your order process?
 
1
 
2
 
3
 
4
 
5
 
 
 
How satisfied are you from the supplier’s response time during the order process?
 
1
 
2
 
3
 
4
 
5
 
 
 
Are the invoice’s details of this order correct and it?
Was it sent to the right person, as requested?
 
1
 
2
 
3
 
4
 
5
 
 
 
How satisfied are you from the overall order process through this supplier?
 
1
 
2
 
3
 
4
 
5
 
 
 
Any additional relevant feedback
   
 
This review is conducted from the procedure – “Review Supplier” – with ISO 20000-1 7.2 Supplier management.