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  5. Virginia College Savings Plan
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When completing this survey, please avoid using the "neutral" rating except when you have absolutely no opinion on the subject. We need your candid feedback to make this process constructive and effective. Your answers will be completely confidential and your anonymity is guaranteed unless you choose to identify yourself. The Titan Group will not disclose any individual results with management. Summary data only will be provided in order to provide insight into areas of strength or for improvement.

This survey is designed to be simple and take about 10-15 minutes to complete.

Note: If you would like to start and then continue the survey later, please select the save page and continue later button, and your session identification number will be sent to your email address so that you can continue the survey later. Otherwise, select the continue button to save your answers and proceed through the survey.

Please Note: You will not be able to go back and edit your responses once you select continue.

Thank you.

The Titan Group LLC

Please contact [email protected] with any questions about participating in the survey.
 
 
 
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General Information


DIRECTIONS: This first section will help us understand where best to focus on general issues. Please select the answer that is most applicable to you.

I have worked for VCSP for:
 
Less than 2 years
 
2 years but less than 7 years
 
7 or more years
 
 
 
* I work in the following Division:
 
Finance
 
Administration
 
IT
 
Executive/HR/Legal/Compliance
 
 
 
* My age category is:
 
18-30
 
31-40
 
41-50
 
51 and above
 
 
 
* I directly supervise other employees:
 
Yes
 
No
 
 
Directions: Please complete the questionnaire by marking an "X" in the column that best describes how you feel.

SA=Strongly Agree / A=Agree / N=Neutral / D=Disagree / SD=Strongly Disagree

JOB SATISFACTION
SA A N D SD
* 1. Generally, I feel good about working at VCSP.
* 2. This is a fun place to work.
* 3. I am well informed as to how my job fits in with our organization.
* 4. I feel a part of this organization.
* 5. My job makes me feel important.
* 6. I am able to take pride in a job well done.
* 7. I do work that is interesting to me.
* 8. I have the chance to make use of my abilities and skills.
* 9. Morale in my department is generally high.
* 10. I know what is expected of me.
* 11. I am treated as an individual; my personal needs are taken into consideration.
* 12. I have been given the tools and training necessary for my position.
 
 
 
* Please select the statement that best matches your feelings relative to your job with VCSP:
 
Overall, I am satisfied with my position and have no intentions to leave VCSP
 
I am looking to leave now
 
I will be looking to leave within the next year
 
I expect to be here for the next 2 years
 
 
 
Additional comments on any of the above:
   
 
 
WORKING CONDITIONS
SA A N D SD
* 1. The hours of work are agreeable.
* 2. Working conditions allow me to effectively perform my job.
* 3. The workload in my department is just about right.
* 4. The workload is fairly distributed.
* 5. Things are pretty organized around here.
* 6. I am held fairly accountable for my work.
* 7. I have a good balance between work and home.
* 8. The organization is committed to improving efficiencies in processes.
* 9. The organization is committed to enhancing our IT capabilities.
* 10. I have the tools and resources necessary to do my job.
 
 
 
* With respect to rules to follow, we have:
 
Too many rules
 
Too few rules
 
Appropriate number of rules
 
 
 
* The stress level I generally experience at work is:
 
Low
 
Just right
 
High
 
 
 
Additional comments on any of the above:
   
 
 
PERSONAL OPPORTUNITIES
SA A N D SD
* 1. Qualified employees are usually allowed to transfer to other opportunities in the organization.
* 2. I am informed of opportunities to change positions or be promoted.
* 3. The individuals who do receive promotions usually are the best qualified for the position.
* 4. I have the chance to do my best at all times.
* 5. There is enough reward and recognition given at VCSP for doing good work.
* 6. I can be sure of a job with VCSP as long as I do a good job.
* 7. During the past six months, I have seriously considered leaving VCSP for another job.
* 8. There are opportunities for cross-training.
 
 
 
Additional comments on any of the above:
   
 
 
PERFORMANCE MANAGEMENT
SA A N D SD
* 1. I participated in the goal setting process for my position.
* 2. My manager has set clear and reasonable expectations for my job performance.
* 3. My manager gives me credit for work well done.
* 4. In my department, we have a clear understanding of our goals.
* 5. I feel my performance on the job is judged fairly.
* 6. I am satisfied with the amount of feedback I receive from my manager about my performance.
* 7. My manager reviews my performance at least quarterly.
* 8. I understand the performance review process.
 
 
 
Additional comments on any of the above?
   
 
 
COOPERATION AND TEAMWORK
SA A N D SD
* 1. People in my work area work well together.
* 2. The people I work with help each other out when someone falls behind.
* 3. The people I work with get along well together.
* 4. There is cooperation between my division and other divisions with whom we work.
* 5. My work group makes good decisions and solves problems well.
* 6. The environment at VCSP is supportive of the expression of different opinions, styles, and perceptions.
* 7. People are treated with respect and appreciation regardless of race, gender, position, function/dept, age, disability, national origin, religion, political affiliation, or sexual orientation.
* 8. I understand the impact my work has on others within and outside of VCSP.
* 9. Cross divisional teams are effectively utilized.
* 10. There are ample opportunities to participate on teams and advance my knowledge of the organization.
 
 
 
Additional comments on any of the above:
   
 
 
TOTAL COMPENSATION
SA A N D SD
* 1. I am paid fairly for the work I do.
* 2. Compensation is based on objective and market-related criteria.
* 3. I understand how the compensation system works, including how merit increases are determined.
* 4. Compensation practices are administered consistently for all employees.
* 5. Pay increases reflect employee performance.
* 6. In comparison with other people in similar jobs at other organizations, I feel my pay is competitive.
* 7. I feel that the benefits package I get at VCSP is fair and competitive.
 
 
 
Additional comments on any of the above:
   
 
 
SATISFACTION WITH BENEFIT PROGRAMS

VS=Very Satisfied / S=Satisfied / N=Neutral / D=Dissatisfied / SD=Strongly Dissatisfied
VS S N D SD
* Health Insurance
* Dental Insurance
* Holidays
* Annual Leave
* Other Leave
* Life Insurance
* Short-Term Disability Insurance
* Tuition Reimbursement
* Flexible Reimbursement Account (FRA)
* Virginia Retirement Plan
* 457 Savings
* 529 Plan Match
* Continuing Education and Training
 
 
 
If you could add any benefits or make any of our current benefits better, what would you add/enhance?
   
 
 
COMMUNICATION
SA A N D SD
* 1. Before changes are made that affect my work, I'm informed of them.
* 2. I am able to find out the things I need to know to get my job done.
* 3. I am satisfied with communication in my division.
* 4. I am satisfied with communication between management and staff.
* 5. I receive adequate and timely communication about the future direction of VCSP from my manager.
* 6. I have a clear understanding of the company's mission, vision, values, and objectives.
* 7. The information I receive from management is straightforward and honest.
* 8. Overall, I am satisfied with the level and frequency of communication within my department and across the company.
* 9. Communications such as Mary's Message and the employee newsletter help me stay informed about the Agency.
* 10. Agency meetings (Breakfast and Learn, Quarterly Meetings, Annual Retreat) are helpful and informative.
 
 
 
Additional comments on any of the above:
   
 
 
MANAGEMENT / SUPERVISION IN MY DEPARTMENT
SA A N D SD
* 1. My manager is fair in his/her dealings with me.
* 2. My manager is consistent in his/her dealings with all of my team.
* 3. I feel free to express my honest opinions to my manager.
* 4. I am satisfied with how my manager addresses issues or concerns.
* 5. My manager listens to suggestions and problems.
* 6. My manager has enough authority to make changes for the better.
* 7. I feel an effort is made to get my input when decisions are made that impact me.
* 8. My manager is readily accessible and provides an "open door" policy.
* 9. My manager adequately supports and coaches me.
* 10. I believe my manager is a good leader.
 
 
 
Additional comments on any of the above:
   
 
 
LEADERSHIP AT VCSP
SA A N D SD
* 1. Executive management is interested in the welfare of it employees.
* 2. This organization is well managed.
* 3. My Division is well managed.
* 4. I feel Executive management generally understands the problems we face in our jobs.
* 5. I would recommend employment at VCSP to my friends.
* 6. This survey is a good way to identify opportunities that will improve the organization and the services we provide to our customers.
* 7. I have a good understanding of the decisions made by the organization.
* 8. I feel Executive management exhibits sound leadership and a moral/ethical value system.
* 9. VCSP is a national leader in the 529 industry.
* 10. The organization is focused on our mission to make college more affordable and accessible.
 
 
 
Additional comments on any of the above:
   
 
 
 
* In comparison with other employers in the community, how well does VCSP treat its employees?
 
Most others are better
 
A few others are better
 
About as well as the average
 
Our agency is better than most employers
 
Ours is decidedly the best
 
If you have problems or questions while completing this survey, please call Shelley Seibert at Titan Group in Richmond, VA: (804) 249-6019 or email [email protected].
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