VIP Lounge Station Manager Survey

How satisfied are you with the service provided by airport lounge to your passengers?

Very satisfied

Satisfied

Nor satisfied or disatisfied

Disatisfied

Very disatisfied

If you had the chance to offer your passengers a different lounge with enhanced services, would you do it even if the price was higher?

Which service do you miss in the current available lounges?

Wider selection of drinks/snacks

Showers

Free internet connection / more computers

Conference rooms

Comfortable seating

Who would you prefer as a VIP lounge operator?

Would you reccommend the airport VIP lounge for special events before flights if the services were enhanced?
(e.g. product or company presentation)

How suitable do you find the VIP lounge location for boarding gates?

Good for all gates

Good for some gates, bad for other gates

Bad for all gates

How would your airline value an airport cart or escort service for passengers with special needs or VIP's?

Which quality control method do you prefer for VIP lounge service follow up?

Regular meetings

Quality assurance methods

Complaint/Compliment follow up

All above

Don't find quality control necessary