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Q1. I am clear about what I am supposed to do and have defined set of KRAs.
What it Means:
I am able to seek clarity from my seniors on what I am supposed to do at work.
What it doesn’t Mean:
-Lack of clarity in the new assignment due to a recent change in role
-Gap in KRAs v/s Role due to change in role doesn’t mean non clarity
-Non-documentation of KRAs.
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Q2. I have the resources, information, processes which I need to do my job efficiently.
What it Means:
-I have adequate infrastructure to do my job well; incase I don't have, I am made aware as to when it will be made available
-There are pre-defined systems and process to support me in doing my work
-I get adequate support & information to do my job well
What it doesn’t Mean:
-Material should not be construed only as infrastructure like workstation, PC/laptop, etc
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Q3. My manager is aware of my strengths and adequately utilizes it.
What it Means:
-I am in a role of my interest and I have the requisite skill for that.
-I have the opportunity to get involved in activities which interests me
What it doesn’t Mean:
-I will ONLY/ALWAYS be given assignments of my choice or which I want"
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Q4. My Supervisor/Peers/Seniors gives me praise and recognition when I do a good job.
What it Means:
-I am acknowledged for my efforts,either formally or informally(pat on the back/word of praise/thank you/smiley/etc)
-My good work gets acknowledged/noticed.
-Once in a while I get appreciated for good job done by my superiors/ other function or by my peers
-Employees recognize each other
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Q5. I feel there is someone who supports and care for my development.
What it Means:
-I can approach my superiors/colleagues for sharing my views/feeling or seeking support or for my development
-Company has policies which take care of me and my family
-My manager/superior stands by me, when I need support
-My manager / superior is conscious about my development needs & guides me in my work
What it doesn’t Mean:
-I am never questioned for my late coming / taking leaves too often
-I am not questioned for my non-performance
-Tough/result oriented bosses are not caring
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Q6. I am encouraged to give my views and suggestions.
What it Means:
-Company provides means by which I can give my ideas and suggestions for improvement
-I am encouraged to give my opinion
-People who challenge the status quo are valued
-I am encouraged to suggest solutions to problems, rather than just complain about them
What it doesn’t Mean:
-All the opinions given will be implemented
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Q7. I understand how my work directly contributes to the overall success of the Organization/Company/Functional goals.
What it Means:
-I understand how my work contributes to achievement of company/circle/functional goals
-I feel proud/motivated to be a contributing team member in achieving the goals of company/circle/function
-Company shares the performance and achievements with employees through various employee meets
What it doesn’t Mean:
-I should know the mission statement of my company word by word
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Q8. People are held accountable for the quality of work they produce.
What it Means:
-I see efforts around me for improving quality/process in the company
-My peers want/desire to do good quality work
-I interact with others so that I can learn from others and improve the quality of my work
What it doesn’t Mean:
-I see my co-workers being careless about their work
-Quality is responsibility ONLY of Manager/TQM
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