UX of smartphone

Survey about Your Smartphone Experiences

INTRODUCTION

This is a survey about the everyday use and experiences of your smartphone, it will take approximately 15 minutes to complete. The research is conducted as part of my MSc in Social Media and Interactive Technologies at University of York. All answers and results will be completely confidentially and anonymously, only myself and my two supervisors (Professor Helen Petrie and Tanja Walsh) will see the raw data.

Everyone who completes the survey will be entered into a prize draw for one of five Amazon gift vouchers for £10.

If you have any questions, please contact me, Lei Ang, at [email protected].

Thank you for your participation!

Your Current Smartphone Experiences 1

Please evaluate the statements on a scale from 1 (= Strongly agree) to 7 (= Strongly disagree) that best describes your experiences with your current smartphone:

	Strongly Agree	Slightly Agree	Agree	Neutral	Disagree	Slightly Disagree	Strongly Disagree
I would recommend this smartphone to a friend or colleague.

My smartphone meets my needs.

My smartphone feels good in my hand.

My smartphone has all the functions and capabilities that I expect from a smartphone.

My smartphone is easy to use.

Using my smartphone is frustrating.

I feel attached to my smartphone.

My smartphone shows who I am.

My smartphone was easy to get started with.

10) I find this product inspiring.

6) My smartphone looks attractive.

12) I like to show my smartphone to other people.

I can rely on the performance of my smartphone.

I enjoy using my smartphone.

SECTION TWO

Your Current Smartphone Experiences 2

Please complete all of the sentences below which describes how you feel about your smartphone. Respond quickly without thinking about it too long. You can leave a sentence without an answer if you feel that it is not suitable for your situation.

Remember, there are no wrong answers, just give your views.


1) Using my smartphone is

2) My smartphone is best for

3) My smartphone is not suitable for

4) The appearance of my smartphone is

5) The touch screen of my smartphone is

6) The colour of my smartphone is

7) When I use my smartphone, I feel

8) I’m happy with my smartphone, because

9) The problem with my smartphone is

10) When using my smartphone, it is important for me to

11) When I use my smartphone, other people think

12) The owner of this kind of smartphone is typically

13) Compared to other smartphones, my smartphone is

14) With this smartphone I hope

SECTION THREE

Your Current Smartphone Experiences 3

Please answer the following questions. There are no wrong answers, so please write freely what you think.

1) How easy is your smartphone to use?

2) What is the difficulty in using your smartphone?

3) What are the best things about your smartphone?

4)Do you ever feel frustrated in using your smartphone? Why?

5) How would you improve your smartphone?