This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2012
  3. November
  4. U
  5. URM_gr2
0%
Exit Survey »
 
 
Hello!

The URM Group 2 at TU Wien is currently conducting an on-line customer satisfactory survey on behalf of the Yummy Delivery Services. As a customer of Yummy Delivery Services we would like to invite you to participate in our survey. It will take approximately 6 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn from your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact NN at +43-1-123456 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
The first questions are related to our services in general and your last order on November, 2nd 2012.




Overall, how would you rate our services?
 
Excellent
 
Good
 
Average
 
Poor
 
Terrible
 
Not Sure
 
 
Please rate the following aspects relating to your last ordering process
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Restaurant selection
Food search
Price overview
Presentation of different menus
Shopping Cart
Payment
 
 
 
If you checked "Very Unsatisfied" at least once above, please tell us what you did not like in the ordering process.
   
 
 
Please tell us to what extent you agree with the following statements.
Strongly disagree Disagree Neutral Agree Strongly agree
The promised delivery time was kept
The delivery person was friendly
The food met my expectations
The delivery was complete
My extra wishes were included
The price was appropriate
 
 
 
Would you recommend Yummy Delivery Services to your best friend?
 
Yes
 
No
 
Not Sure
 
 
 
Why or why not would you recommend Yummy Delivery Services?
   
 
 
 
Now we would like to ask you some questions about nutrition and food intolerances




Do you have any food intolerances or food related allergies listed below?
 
Dairy
 
Eggs
 
Fish
 
Peanuts
 
Tree nuts
 
Sesame
 
Shellfish and other seafood
 
Soy
 
Wheat
 
Gluten
 
Other
 

 
 
 
Have you ever been in the situation that you could not order food because of intolerance or allergies, or do you know a person who could not? If yes, please describe the situation:
   
 
 
 
How much would you be willing to pay extra for meals that take allergies and food intolerances into account?
 
Nothing Extra
 
1 to 5 %
 
5 to 10 %
 
10 to 15 %
 
More than 15 %

 
Survey Software Powered by QuestionPro Survey Software