Untitled | QuestionPro

Dear Customer:

As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

Sincerely,

[MANAGER_NAME]

Manager

In evaluating your most recent customer service experience, was the quality of service you received:

Please describe if there was any particular aspect of the service experience that stood out:

The process of getting your problem resolved was:

Please describe if there was any particular aspect of the process that stood out:

Customer Service Representative

The customer service representative as very courteous.

What qualities of the customer service representative irked you?

The customer service representative handled my call quickly.

The customer service representative was very knowledgeable.

Over the next 12 months, how likely are you to replace your (product) with another (product or brand)?

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

Company Name

Address 1

Address 2

City, State, ZipCode