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Dear Aircraft Manager:

As the manager of Certification, I want to thank you for giving me the opportunity to serve you. Please help me serve you better by taking a couple of minutes to tell us about the service that you have received so far. I appreciate your suppor and want to make sure I meet your expectations.

Sincerely,
Randall (Randy) Vculek
Certification Manager
 
 
 
 
In thinking about your most recent experience with Certification, was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
The process for getting your concerns resolved was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe what happened?
   
 
 
 
Now please think about the services and support of the aircraft build itself. How satisfied are you with the support provided by Certification?
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe why you are not satisfied with the support?
   
 
 
Certification Group Personnel:

The following questions pertain to the Certification group member you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The Certification group member was very courteous?
The Certification group member handled my call quickly?
The Certification group member was very knowledgeable?
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
Service and/or Support:

The following questions pertain to the process by which your most recent support request was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The waiting time for having my questions addressed was satisfactory?
My phone call was quickly transferred to the person who best could answer my question?
My phone call was returned promptly at the earliest time on the next business day?
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by Certification including customer service, Certification requirements or options, and cost; how satisfied are you with Certification?
 
 
 
Thank you for your feedback. I sincerely appreciate your honest opinion and will take your input into consideration while providing support and services in the future.

If you have any comments or concerns about this survey please Contact:

Gulfstream Final Phase Certification
Randall (Randy) Vculek
920.735.7025 - Office
920.810.1515 - Mobile
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
Other
 
 
 
 
 
   
 
 
 
N/A
 
 
 
 
   
 
 
 
N/A
 
 
 
 
N/A
 
 
 
 
 
 
 
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