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Hello:You are invited to participate in our survey about the service in STARBUCKS . In this survey, approximately fifty people will be asked to complete a survey that asks questions about the satisfaction, attention, efficient, relationships, etc. . It will take approximately two minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Yenifer Velasco at 55-19-38-56-56 or at the email address that is [email protected].

Thank you very much for your time and support.
 
 
 
Overall, I am very satisfied with the way Starbucks is performing on this project.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
N/A
 
 
 
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree N/A
Starbucks service representatives are well trained.
Starbucks service representatives are well supervised.
Starbucks service representatives adhere to professional standards of conduct.
Starbucks service representatives act in my best interest.
Overall, I am satisfied with the Starbucks service representatives.
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree N/A
The Starbucks account manager is knowledgeable and professional.
I feel like I have a good personal relationship with the Starbucks account manager.
The Starbucks account manager is making a positive contribution to my business.
The Starbucks account manager responds to my inquiries in a timely manner.
Overall, I am very satisfied with the Starbucks account manager.
 
 
 
What would be the primary reason for being very satisfied with Starbucks service representatives?
   
 
 
 
What would be the primary reason for being very satisfied with Starbucks account manager?
   
 
 
 
Compared to how you felt about Starbucks before this project, what would you say is the likelihood of completing another project with Starbucks now?
 
Better, based on performance
 
About the same
 
Worse, based on performance
 
Not sure
 
 
 
Considering the overall value of the project you paid for, was it
 
An exceptional value, worth more than you paid for it
 
A good value, worth about what you paid for it
 
A poor value, worth less than you paid for it
 
Not sure
 
 
 
Thank you for completing our survey. If you have any other comments for STARBUCKS please enter them below.
   
 
Thanks, have a nice day!
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