Untitled | QuestionPro

In thinking about your most recent experience with [COMPANY], how satisfied are you with the customer service you received:

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

If you were not totally satisfied with the customer service, will you please describe the reason(s) for your dissatisfaction?

How satisfied are you with the process of getting your question resolved.

If you were not totally satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your dissatisfaction?

How would you rate the [PRODUCT]'s value for money:

What aspects of [PRODUCT] were of no benifite to you?

What aspects of [PRODUCT] were most beneficial for you?

Please choose an option that closely represents your opinion about the customer service representative that you spoke to recently.

The customer service representative was very courteous.

The customer service representative was very knowledgeable.

Consider if you would the total package i.e. [COMPANY] customer service, [PRODUCT] features and benefits, and cost. How satisfied are you with the [COMPANY]?

All things considered, over the next 12 months how likely are you to replace [COMPANY_PRODUCT] with [COMPETITOR_PRODUCT]?

What are some of the reasons that you are looking to replace [COMPANY_PRODUCT] some time this year?