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Surveys
2011
May
U
Untitled
Untitled
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Do you or someone in your household still have this [VEHICLE]?
Yes
No
If you do
not
have
all
of your service work done at [DEALERSHIP], please tell us why. (Mark all that apply)
Location of dealership
Quality of service
Price
Parts not available
Treatment by dealership personnel
Cannot get vehicle in quickly enough
Service Department hours
Do your own vehicle servicing
Length of time to get vehicle serviced at dealership
Time it takes to get repair order written up
Alternative transportation not available (rental car, shuttle, etc.)
Other
Have you returned to [DEALERSHIP] for any type of service on your [VEHICLE] during the past 12 months?
Yes
No
Not sure
For your
most recent
visit at [DEALERSHIP], what type of service did you have done? (Mark all that apply)
Routine maintenance (oil change, lube, tire rotation, etc.)
Body shop repairs you or your insurance company paid for
Service repairs you paid for
Warranty-covered repairs
Other
Overall, how satisfied are you with this service experience?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Did you have any concerns with the dealership's handling of this service visit?
Yes
No
Did you let the dealership know about your concern(s)?
Yes
No
How satisfied were you with the action taken by the dealership to address your concern(s)?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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