Allpoints Security & Detective Inc.

In evaluating your most recent customer service experience, was the quality of service you received:

Very poor

Somewhat unsatisfactory

About average

Very satisfactory

Superior

Customer Service Representative

The customer service representative as very courteous.

Which of the following qualities of the service representative stood out (as being superior)?

What qualities of the customer service representative irked you?

Over the next 12 months, how likely are you to replace your (product) with another (product or brand)?

In evaluating your most recent customer service experience, was the quality of service you received:

Customer Service Representative

The customer service representative as very courteous.

Which of the following qualities of the service representative stood out (as being superior)?

What qualities of the customer service representative irked you?

What would best describe your experience, when you called?

Kept me waiting on hold

Had to explain several times

Didn't know how to handle problem

Had to ask others

Spoke slowly

Other

No improvement needed

The customer service representative was very knowledgeable.

Over the next 12 months, how likely are you to replace your (product) with another (product or brand)?

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