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2004
October
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Dear Customer:
As the Network Operations Administrator of Digitalky.com, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
Bill Curd
Network Operations Administrator
How satisfied are you with Digital Kentucky regarding the following items?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Not Applicable
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, customer service etc)
How often do you use the Internet?
Once a day
2 to 3 times a day
Once a week
Every 2-3 hours
2-3 times a week
Once a month or less
Do not use
Overall, how satisfied are you with internet access?
Very Unsatisfied
Unsatisfied
Somewhat Satisfied
Very Satisfied
Extremely Satisfied
Compared to other internet service that are available, would you say that digitalky.com is...
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know or never used
Will you use/purchase Hyper-Fast Internet access from Digitalky.com again?
Definitely will
Probably will
Might or might not
Probably will not
Definitely will not
Never used
How likely are you to recommend Digitalky.com to others?
Definitely will recommend
Probably will recommend
Not sure
Probably will not recommend
Definitely will not recommend
Never Used
If you contacted Digital Kentucky customer service, were all problems resolved to your complete satisfaction?
Yes, by the company or its representatives
Yes, by me or someone outside the company
No, the problem was not resolved
No problems/No contact with customer service
If you have additional comments for Digital Kentucky about your experience with internet access that have not been addressed in the survey, please enter them below.
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
Digital Kentucky,LLC
300 Mill St
Suite 100
Leitchfield, KY, 42754
Phone 270-230-1000
Please contact
[email protected]
or
click here
if you have any questions regarding this survey.
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