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  1. Surveys
  2. 2009
  3. January
  4. U
  5. Untitled
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Dear Customer:



As the team of BIZNET, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.



Sincerely,

Biznetnetworks Team
 
 
 
In thinking about your most recent experience with BIZNET , was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
The process for getting your concerns resolved was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe what happened?
   
 
 
 
Now please think about the features and benefits of the BIZNET SERVICES itself. How satisfied are you with the BIZNET SERVICE:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe why you are not satisfied with the product?
   
 
 
Customer Service Representative


The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
The Process


The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone call was quickly transferred to the person who best could answer my question
The automated phone system made the customer service experience more satisfying
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by BIZNET including customer service, BIZNET SERVICES features and benefits, and cost; how satisfied are you with BIZNET?
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

Biznet Networks Team
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PT. Supra Primatama Nusantara (Biznet Networks) MidPlaza 2, 8th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia.
Phone: +62-21-57998888 Fax: +62-21-5700580 Web: www.biznetnetworks.com
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Biznet Metro is the leading Fiber Optic Network in Indonesia, provides Broadband Internet and Local Loop services in Jakarta, Bali, Bandung and Surabaya. Please visit www.biznetmetro.com for coverage area.
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Please contact [email protected] if you have any questions regarding this survey.
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