Unified Communications (UC) Survey (BFSI, India)

Exit Survey »

* 1. Name:

* Designation:

* Company Name:

* Email Address (Kindly enter your corporate Email id):

* Contact Number:

* 2. What among the following would you expect to be part of Unified Communications solution?

IP Telephony

E-mail

Instant Messaging (IM)

Contact Centre

Unified Messaging (E-mail, Presence, Voice Mail, IM)

Web Conferencing

Audio Conferencing

Video Conferencing

Telepresence

* 3. In the Banking and Financial Services sector, what are the key drivers for considering UC?

Unification of multi-branch, multi-office and multi-business systems and centralized management

Reduce communication and travel costs

It is Green

Increase collaboration and productivity among employees, customers, branch offices

Enable remote and mobile workers with faster and responsive business environment

Better customer relationship management –expert based service, increased sales, prevent revenue leaks, increased customer satisfaction

* 4. In your business context how relevant is UC?

Critical to business

Not critical but maybe useful

Not required

* 5. Are you planning to invest in UC in FY 2010-11? If Yes, What is the timeframe for consideration?

* 6. (If you choose ‘Already Invested’ in Q5) What are the top 3 reasons for the deployment of UC? (Select any three options)

Migrating legacy telephony to IP environment

Increase collaboration and productivity among employees, customers, branch offices

Unification of multi-branch, multi-office and multi-business systems and centralized management

Enable remote workers with faster and responsive business environment

Reduce communication and travel costs

* 7. (If you choose ‘Already Invested’ in Q5) What Unified Communications systems have you implemented?

IP Telephony

Instant Messaging (IM)

Contact Centre

Unified Messaging (E-mail, Presence, Voice Mail, IM)

Web Conferencing

Audio Conferencing

Video Conferencing

Telepresence

* 8. Have you realized the intended benefits from your UC investment?

Yes

* 9. What are the challenges you are facing in realizing the intended benefits of UC?

Complexity in management – technology complexity and multiple vendors

Disparate messaging and communication environments which are not interoperable

Not integrated with business processes

Quality of service (QoS) issues

Inadequate user training

Issues with adoption

Other