Understanding Your Business Operations - Part 2

1. Hello Anzisha Fellow

Thank you for your participation in the questionnaires thus far.

In this questionnaire you will be asked to answer questions about your business operations, specifically relating to the quality of your product/service and your customer's satisfaction levels. It will take approximately 30 minutes to complete the questionnaire.

Please complete this form in as much detail as you can. The more information you give to us, the more we get to know you and the easier it will be for us to assist you in achieving business success.

Thank you very much for your time . Please start with the questionnaire now by clicking on the Continue button below.

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2. How do you measure the level of the quality of your product/service?

3. Are your products/services consistently of the same quality?

Yes

4. What systems do you have in place to gauge the satisfaction of your customers with your products/services?

5. What systems do you have in place to ensure that your products/services are consistently of the same quality?

6. What is the quality level of your business?

Superior Quality

High Quality

Low Quality

Different quality levess for different product ranges

7. What are your business' quality goals?