TV Guide | QuestionPro

Hi, my name is …………….. I am calling you from Showtime. We are currently conducting a survey amongst our subscribers to assess their level of satisfaction with services provided by Showtime. And as a valuable subscriber, your feedback counts.

Can you kindly give me few minutes of your time to answer a few questions, after which you will be eligible for five Showcinema movies for free as an act of gratitude for your time and cooperation

Demographics

Gender

Age

Nationality

Country of residence

City

Area

Name

Smartcard No.

Decoder Type

* 1. Do you usually receive/collect the monthly Showguide?

Yes

No

Thank respondent and End Interview explaining that this survey aims at gathering opinions on Showguide and since he/she does not receive it then there is no point proceeding with the questions.

2. Do you receive the ShowGuide at home/office or pick it up yourself from a Showtime counter/showroom?

Receive ShowGuide

Pick up ShowGuide

Other

3. Out of 12 ShowGuide issued per year, how many issues do you usually collect/receive?

4. Do you usually receive/find the ShowGuide available on time? (Int: Read Options)

5. How frequently do you use the ShowGuide to learn about programs showing on Showtime?

6. Who else in the household uses the ShowGuide to your knowledge?

Spouse/Parent

Kids (7-12 years old)

Other Teenagers (13-18 years old)

Other adults in the family

None

7. Please give your overall rating of the ShowGuide by using a 10-point scale where 10 reflects v. high satisfaction with the ShowGuide vs. 1 which means that the service is not satisfactory at all. A score closer to 10 reflects a more positive opinion and a score that is closer to 1 reflects a more negative opinion.

8. Overall, what do you think of the content of the ShowGuide? To which extent do you think it is relevant and useful?

9. Do you read the ShowGuide in Arabic or English?

Arabic

English

Both