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2011
November
T
Truck Pushing Phase 1 Field
Truck Pushing Phase 1 Field
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Do you allow employees to push a stalled truck out of the bay?
Yes, always.
No, never.
Yes, sometimes.
If you allow stalled trucks to be pushed out of the bay, do you have a minimum number of employees required to do this?
Yes
No
If yes, what is the
minimum
number of employees you require to push a truck out of the bay?
2
3
4
5
6
Are there certain trucks you do not allow to be pushed out of the bay?
Yes
No
What types of trucks (such as loaded trucks) are
not
allowed to be pushed out?
If you allow truck pushing, on average, how many trucks per week do you push out of the bay?
0-1
2-3
4-5
More than 5
Are there any other restrictions that you follow when allowing employees to push a truck out of the bay? If yes, briefly write what they are. If no, write "No.":
If another truck driver offered to pull or push the stalled truck out of the bay, would you allow that?
Yes
No
When you do not allow trucks to be pushed out, do you have difficult encounters with customers when you tell them we cannot push their truck out of the bay?
Yes
No
If you have difficult encounters, do you consider them to be acceptable and manageable?
Yes
No
On average, how many trucks per week get stalled in the bay that have to be towed out?
0-1
2-3
4-5
More than 5
When you have a stalled truck in the bay that must be towed out, on average, how long does it take
from the time the you call the tow company
to get a tow truck there and the stalled truck out?
Less than 15 minutes
15 to 30 minutes
30 to 45 minutes
More than 45 minutes
Please type your first and last name and truck wash location:
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