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Surveys
2013
September
T
TripConcierge v0 : Satisfaction Survey
TripConcierge v0 : Satisfaction Survey
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Dear Trip Concierge User:
You are invited to participate in our survey TripConcierge v0 release. We would like to collect your feedbaacks about the mobile application experience. It will take approximately 5 minutes to complete the questionnaire.
Thank you very much for your time and support.
Please start with the survey now by clicking on the
Continue
button below.
On your last visit, what was your primary reason for visiting our mobile app?
Check your trip information
Seeking flight information
Use the map to search my hotel
Seeking weather or currency information
View recommendation from my Travel agent
View my travel agent trip suggestions
Other
How satisfied are you with our Trip Concierge Mobile application?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
On your last visit, what was your primary reason for visiting our mobile app?
Check your trip information
Seeking flight information
Seeking weather or currency information
View recommendation from my Travel agent
View my travel agent trip suggestions
Other
Please rate the following attributes of our mobile application.
Well Below Average
Below Average
Average
Above Average
Well Above Average
Ease of navigation
Accuracy of information
Quality of content
Quantity of content
Layout/design
Customer support
Meeting your needs
How likely are you to visit our mobile application again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely are you to use this mobile application as your primary source for trip information?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely are you to recommend our mobile application to a friend or colleague in the future?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
On the basis of this mobile application, how comfortable are you proposing it to your customers ?
Very comfortable
Somewhat comfortable
Neutral
Somewhat comfortable
Very comfortable
How does our mobile app compare to offering similar products or services?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Don't Know
Do you have any suggestions for improvement?
Trip Concierge V0 release feedback analysis
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