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VAS SA
   
Company Name
   
Name
   
Designation
   
Email
   
Contact Number
   
 
 
 
Service Type
 
 
1) After Sales Support
Good Above Average Average Poor Unacceptable Not Applicable
1.1) VAS team are helpful in diagnosing the causes of your problem areas.
1.2) VAS team are proactively provide updates on the status of the problem until resolution been achieved.
1.3)VAS team have a good understanding and technical knowledge of your network and equipment
1.4)If you reported any problems, how satisfied are you with the resolution?
1.5) How do you evaluate VAS team's phone handling process (greeting and salutation)
1.6) Was the VAS team attending to your problem professionally
 
 
 
Please comment if you have rated us "Average" and below
   
 
 
2) Reports
Good Above Average Average Poor Unacceptable Not Applicable
2.1) Quality of monthly reports
2.2) Delivery of monthly report are in timely manner
 
 
 
Please comment if you have rated us "Average" and below
   
 
 
3) Change Request
Good Above Average Average Poor Unacceptable Not Applicable
3.1) Quality of Change Request Completion
3.2) Time frame taken to excute the Change Request
 
 
 
Please comment if you have rated us "Average" and below
   
 
 
4) Onsite Support
Good Above Average Average Poor Unacceptable Not Applicable
4.1) Punctuality of onsite engineer to the affteced sites
4.2) Onsite engineer have a good understanding and technical knowledge of your network and equipment
4.3) Onsite engineer equipped with proper sparing during the troubleshooting
 
 
 
Please comment if you have rated us "Average" and below
   
 
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