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  2. 2014
  3. August
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  5. Travel London: User Interests & Current Practices
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Exit Survey
 
 
Hello !

This survey is part of a dissertation project at Kingston University, which is focused on designing an interactive service to help make the London transport system more accessible for visitors. I invite anyone who has visited London before OR have arrived in the city less than 3 months ago to take part in this short 5 minute study.

All your responses will be treated with confidentiality and used solely for the purpose of research. You will not receive any sales or marketing follow-up as a result of your participation.

As I am student and this project is not currently funded, I am unable to offer any incentive for your participation. It would however, help my project and your involvement will be very much appreciated.

If you have any comments or questions about this survey, please get in touch with me, Anne David via email: [email protected]


Thank you very much for your time and support. Please start with the survey now by clicking on the 'NEXT' button below.

 
 
 
 
Please select your age group
 
<18
 
19-29
 
30-49
 
>50
 
 
 
* How often do you use a smartphone for purposes other than making calls or sending SMS ?
 
A few times a day
 
Once or twice a day
 
A few times a week or lesser
 
I don't own a smartphone
 
 
 
* How long have you been in London?
 
A few days
 
More than one week
 
A few weeks
 
More than 1 month
 
 
 
* How often do you use public transport (bus/ train/ tube) to get around the city?
 
A few times a day
 
A few times a week
 
A few times a month
 
Once a month or lesser
 
 
 
* Where do you usually buy your tickets from ?
 
Online
 
Ticket kiosks
 
Manned ticket counters at stations
 
Other
 
 
 
* Have you tried to find information about travel options in any of these? Select all that apply
 
Online
 
Information centers
 
Ticket kiosks
 
People around you
 
Other
 
 
 
* Have you faced any of these problems while trying to get information about travelling in London?
Please select all that apply
 
No source of information nearby
 
Closed information centre
 
No language support-Information available only in English
 
Couldn't get the right information from people around you
 
Was unsure what kind of ticket to purchase
 
Difficulty in getting live information about bus/train arrivals at your particular stop/station
 
Information displayed on ticket kiosks confused you
 
Ran out of credit on your oyster card
 
Missed a train/ bus due to delay in topping up your oyster card
 
Difficulty in finding the right platform/right exit at bigger stations
 
Other
 
 
 
 
* Do you currently use any apps on your smart phone/ smart device to help get around London
 
No
 
If Yes, Please name them
 
 
 
 
* Do you think it would be useful to have an interactive kiosk specially for newcomers, that would make travelling around London easier and more accessible ?
 
Yes
 
No
 
Maybe
 
 
 
* What do you think of an extension to the functions of this kiosk on your smartphone. Please select all the features you think would be useful
 
Downloadable routes to a particular place, guides, maps etc.
 
Best travel suggestions for you based on your personal itinerary
 
Augmented reality enabled directions to the right station, stop, platform or exit Multi-language support
 
Have a QR code on your smartphone for oyster cards bought online (Scannable at the kiosk for immediate delivery of oyster card)
 
Have a QR code on your smartphone for tickets/oyster topups purchased online. (Scannable at the kiosk for immediate update on oyster)
 
Thank you for your participation!
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