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Surveys
2014
August
T
Travel Agency Survey
Travel Agency Survey
0%
Exit Survey
Do you feel that our Travel Agency understands your needs?
-- Select --
Extremely well
Quite well
Moderately well
Slightly well
Not at all well
Comment
In thinking about your most recent experience with a Travel Agency was the quality of customer service you received:
-- Select --
Very Poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Comment
What are your feelings on having two ( 2) dedicated experience travel agents available to CCC during Business Hours?
Yes
No
Comment
What do you think about access to an on-line booking tool for straightforward trips (i.e. Ottawa-Vancouver-Ottawa Trip)
Agree
Not Agree
Comment
What types of services would you like to see?
Transparent and all inclusive booking fee
24/7 emergency support(not a call centre)
Immediate response policy
Event Planning
Multiple quotes
Bilingual
Prepaid tickets
Tripcase on-line Travel tool with training
Timely refunds and credits
Monthly Cost Saving Analysis
Travel Management reports
Travel Visa Assistance
Other
Which Business Credit Card would you recommend?
MasterCard
Visa
Diners
Amex
Other
Are there any specific training topics you would like the Travel Agency to provide?
Other
Booking your airfare/hotel/car rental you prefer contacting the Travel Agent:
Over the phone
By e-mail
Fax
Texting
Other
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