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2011
August
T
Training Effectiveness
Training Effectiveness
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Hello:
You are invited to participate in a survey of BioPlex 2200 Training Effectiveness, being conducted by BPD Product Support. In this survey, approximately 100 people worldwide will be asked to answer 9 questions about BioPlex training. It will take approximately 5-10 minutes to complete the questionnaire. Responses will need to be received by 11 Aug 2011 if they are to be counted.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions, so I hope you will choose to participate.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Steve Burns at 510-741-4676 or by email.
Thank you very much for your time and support,
Steve
Please start with the survey now by clicking on the
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What BPX training have you had?
Yes
FSE Basic (BPX1)
FSE 2 (BPX2—US Only)
FSE 3 (BPX3—US Only)
FSE Refresher (International Only)
Advanced Support Training (AST)
Question about the timing of your trainings:
<6 mos
<1 yr
<2 yr
<3 yr
<4 yr
<5 yr
5 or more
How long ago was your first BPX training?
How long ago was your last BPX training?
About how many BPX calls (repairs) do you perform on average each month?
<1
1
2
3
4
5
>5
How confident do you feel about your knowledge and ability to service the BPX?
Very Confident
Confident
Somewhat Confident
Not very Confident
Not Confident at all
Mechanical problems
Electrical problems
Electronic problems
Fluidic problems
Optical issues
Chemistry problems
Software problems
Overall
Please rate these items as to the amount of difficulty they cause you:
Great Difficulty
Some Difficulty
A little Difficulty
No Difficulty
N/A (if you haven't done it)
Dissassembling either the Instrument or Sub-Assembly
Troubleshooting to the correct problem source
Processing data files (tsf, export data, or spm files)
Interpreting data file outputs from the Macros
Performing the repair once problem has been found
Validating the detector performance
Validating the instrument performance
Instrument Installation and validation
Software Installation or Upgrades
Preventative Maintenance
How valuable were these during your BPX training sessions?
Very Valuable
Somewhat Valuable
Neutral
Not very Valuable
Not very Valuable (but Neeeded)
Useless
Lectures
Powerpoints
Hands-on exercises
Practicing alignments
Troubleshooting exercises
Class discussions of approaches, problems, etc.
Quizzes or exams
How important are these in developing your skills outside of training?
Very Important
Somewhat Important
Neutral
Not very Important
Useless
N/A (if you don't use/or haven't had)
Experience with instrument (OJT)
Conversations with other engineers
Assistance on phone from Specialists or Tech Support
Practice using Macros for data analysis
Working together with a Specialist (FSES) on the job
Knowledge sessions at Annual Service Meeting
What would best assist your development in future trainings?
Essential
Very Helpful
Helpful
Somewhat Helpful
Useless
Theoretical information on how (why) devices or chemistry work the way they do
Hands-on exercises (finding and fixing problems on instrument)
Troubleshooting methods
Practicing using data analysis tools for troubleshooting
Problem discussions (Q & A about issues)
What outside of trainings might best assist you? (Select all that apply)?
Flow diagrams for troubleshooting of common problems
More regular communication of on-going (emerging) problems
Knowledge database
Further work with Specialists (OTJ)
Other
BPD_Product Support
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