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The following survey is an initiative of the Healthcare business of Thomson Reuters to assess our won and lost opportunities. As the sales director or client services director, we are asking for your insight and perspective on the process and outcome of this recent opportunity. This survey will take approximately 15-20 minutes to complete the questionnaire.
Your responses will be matched with the input we receive from a companion questionnaire asked of your client contact via the telephone.
If you have questions at any time about the survey or the procedures, you may contact Lexa Hoffner at 952-939-4323 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| What was the name of the client or prospect company or healthplan for this recent opportunity? | | |
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| If this was an opportunity with a current client, how long have they been a Thomson Reuters customer? | | |
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| What do you feel prompted this company or health plan to begin a new search for consumer decision support or estimation tools?--was there anything that they were looking for specifically? | | |
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| Did this client conduct a formal search? |
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| Please describe how you first became aware that this was going to be a formal search process. | | |
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| Company 1 and Solution | | | | Company 2 and Solution | | | | Company 3 and Solution | | | | Company 4 and Solution | | | | Company 5 and Solution | | |
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| What was the outcome of this opportunity? |
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| Which supplier did they decide to go with? | | | | What are the two primary reasons you feel they decided to go with a compeitor instead of Thomson Reuters and the proposed solution? | | |
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| Which supplier was their second choice for this solution? | | | | What are the two primary reasons you feel they decided to go with Thomson Reuters and the proposed solution and not another company? | | |
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| Price: | | | | Product Capabilities: | | | | Ease of working with the organization: | | | | Supplier Company/Reputation: | | | | Service Quality: | | | | Data Analytics: | | |
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| Thinking about when the client/prospect was making their final decision, please rank order the level of contribution that the following six categories had on that final decision with 1 being the category that contributed the most weight and 6 being the category that contributed the least weight. |
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| Price |
| | | Product Capabilities |
| | | Ease of Working with the Organization |
| | | Supplier Company / Reputation |
| | | Service Quality |
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| How satisfied do you think the client/prospect was with Thomson Reuters for each purchase criteria categories listed below? (Where 0=Not At All Satisfied and 10=Very Satisfied)
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| What do you think this client/prospect views Thomson Reuters strengths? | | |
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| What do you think this client/prospect feels Thomson Reuters needs to improve? | | |
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| Overall, how satisfied do you think the client/prospect company was with Thomson Reuters sales process? (Where 0=Not at all Satisfied and 10=Very Satisfied.)
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| How satisfied do you think the client/prospect company was with Thomson Reuters in the following areas? (Where 0=Not at all Satisfied and 10=Very Satisfied.)
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| What do you feel went well with this client engagement? | | | | Whta do you feel could have been improved? | | |
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| Is there anything else you think we should know about this recent opportunity? | | |
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