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* Have you ever heard of the ISO 9001:2015 Quality Management Standards?
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* Are you aware of the importance of total quality management (TQM) in the success of any organisation?
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* Are you aware of some of the TQM initiatives undertaken by the Ministry of Civil Service and Administrative Reforms to improve the quality of service in the public sector? |
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* How far are you satisfied with the TQM practices in public sector? |
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* How far are you satisfied with the quality of service provided in the public sector? |
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This section attempts to determine the level of TQM implementation at your workplace. Please state your perception on each statement.
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* Employees are given information, tools and training they need to do the job effectively. |
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* Sufficient financial resources are provided to support improvement activities. |
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* Resources are used effectively. |
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